Aman Director of Residences Operations

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Aman seeks a Director of Residences Operations to lead standards, service quality, owner experience, governance, financial oversight, and rental operations across its global residential portfolio, while shaping new Aman and Janu projects from concept through opening. The role reports to the COO and is full-time.

Role & Responsibilities

• Develop, document, and maintain Aman Residences operating standards across resort-integrated and urban formats.
• Lead pre-opening planning for new residential openings, from countdown through stabilization.
• Establish homeowners association (HOA) and residential governance frameworks during development and pre-opening, ensuring a seamless transition to ongoing operations.
• Define service scope, staffing models, resident experience, amenity programming, and residence care in line with Aman’s brand philosophy.
• Oversee residential operations across all managed properties, establishing measurable service standards and regular quality reviews.
• Introduce structured measurement of owner satisfaction and lead responses to the findings.
• Guide and support Residence Managers and property leadership teams as the senior point of reference for residential operational matters.
• Lead operational oversight of HOAs, condominium associations, and comparable residential governance structures, ensuring effective administration, owner engagement, and alignment with brand standards.
• Provide strategic guidance on community governance, association budgets, reserve funds, service charge structures, board relations, and regulatory compliance.
• Build strong relationships with owners, association boards, and resident committees, ensuring transparent communication and effective resolution of operational and community matters.
• Maintain complete oversight of residential rental operations globally.
• Lead implementation of the residential rental program globally.
• Review project designs from an operational perspective, advising on back-of-house provision, staffing flows, amenity planning, and long-term community management requirements.
• Provide operational input to management agreement discussions in partnership with the Development and Legal teams.
• Provide expertise for new Aman and Janu Residences openings when required, typically three to four years before official project opening.

Qualifications

• At least 15 years of experience in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions.
• At least five years in luxury branded residential developments or a directly comparable branded-residences business, with residence owners as the principal client.
• Demonstrated experience with HOAs, condominium associations, strata organisations, or similar owner-governed residential entities, including board engagement and community governance.
• Strong financial acumen and direct experience with budgets for residential services, including service charge construction, cost allocation, reserve planning, capital expenditure forecasting, and financial reporting to owners and association boards.
• Experience in both resort-integrated and urban residential formats is advantageous, as is pre-opening experience on a residential or mixed-use project.
• Familiarity with residential management agreement structures, governance documentation, and owner association frameworks is highly desirable.
• Excellent stakeholder management skills, with the ability to build credibility and trust with ultra-high-net-worth homeowners, resident boards, developers, and operational teams.
• A bachelor’s degree is required; an MBA or comparable postgraduate qualification is preferred.
• Fluent English; additional languages are advantageous given the international nature of the portfolio.

Skills

Experience

At least 15 years in luxury hospitality, branded residences, or high-end residential operations, including at least five years leading across multiple properties or regions; at least five years in luxury branded residential developments or a directly comparable branded-residences business.

Education

A bachelor’s degree is required; an MBA or comparable postgraduate qualification is preferred.

Workplace

Benefits

Competitive benefits, international career opportunities, and support for career development; colleagues are valued and included.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.