- Location
- Canyon Point Utah USA
- Employment
- Full-Time
- Seniority
- Director
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Director of Guest Experiences leads the comprehensive guest experience strategy across a 900-acre ultra-luxury resort and adventure camp on the Colorado Plateau, overseeing guest journey development, adventure programming, special events, and itinerary planning. This role ensures every interaction reflects Aman's personalized luxury standards through innovation, operational consistency, and cross-functional collaboration while managing departmental financial performance and directing a high-performing experience team.
Role & Responsibilities
- Lead the property's guest experience strategy, ensuring alignment with Aman standards, luxury hospitality best practices, and brand objectives
- Continuously enhance the guest journey through innovation, personalization, and service excellence initiatives
- Oversee all guest experiences, adventure programming, recreational offerings, and itinerary planning to ensure exceptional delivery
- Partner with operational leaders to ensure consistency and seamless collaboration across all guest touchpoints
- Analyze guest feedback, business performance metrics, and market trends to drive continuous improvement and operational excellence
- Manage departmental financial performance, including budgeting, forecasting, pricing strategies, labor management, and revenue optimization
- Develop and maintain strategic partnerships with vendors, guides, and experience providers to enhance guest offerings and competitive differentiation
- Lead, mentor, and develop a high-performing Experience team, including recruitment, training, coaching, and performance management
- Oversee reservation, itinerary management, and booking systems to ensure accuracy, efficiency, and seamless guest communication
- Support property leadership initiatives, special events, risk management, and compliance requirements
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Tourism, Recreation Management, or related field preferred
- Minimum five years of progressive leadership experience in luxury hospitality, guest services, or experiential programming
- Demonstrated success developing guest experience strategies that improve satisfaction, engagement, and business performance
- Strong financial acumen with experience managing budgets, forecasting, labor models, and revenue-generating programs
- Exceptional communication, presentation, organizational, and interpersonal skills
- High level of professionalism, emotional intelligence, and cultural awareness
- Strong leadership abilities with a proven track record of developing and motivating teams
- Valid driver's license and ability to meet pre-employment screening requirements
Skills
Experience
Minimum five years of progressive leadership experience in luxury hospitality, guest services, or experiential programming, with demonstrated success developing guest experience strategies that enhance satisfaction, engagement, and business performance.
Education
Bachelor's degree in Hospitality Management, Business Administration, Tourism, Recreation Management, or a related field is preferred.
Workplace
This position is based in Canyon Point, Utah, USA, within easy reach of Salt Lake City.
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Benefits
Competitive compensation, medical, dental and vision insurance, paid time off and holiday entitlement, complimentary meals during shifts, learning and development opportunities within Aman Group, opportunities for internal growth and career progression, access to resort facilities and colleague programmes, supportive and inclusive team environment.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Guest Services», «Director of Hospitality Experiences», «Head of Guest Experience», «Director of Resort Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.