- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $37.38/hour
- Posted
- Oct 8, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman seeks a Customer Engagement Specialist at Aman New York to welcome guests and manage booking correspondence and requests across hotel departments, including Food and Beverage, Spa, Front Office, Concierge and Housekeeping. The role pays $37.38 per hour and includes full-time employment; a hotel-school or college graduate is a plus, and at least 2–3 years of hospitality or guest-services experience is required.
Role & Responsibilities
- Enhance the full guest experience through conversational and professional language, interpersonal skills, interdepartmental knowledge and technology.
- Respond to and confirm guest booking requests promptly, courteously and accurately in accordance with Aman standards.
- Respond to email, phone and text or chat enquiries about booking information, confirmations and other guest requests.
- Maintain comprehensive knowledge of hotel suites and guest rooms, rates, packages and programmes, experiences, amenities, facilities, outlets and services.
- Maintain comprehensive knowledge of the technology and systems used to capture information for each supported department.
- Maintain records and files for internal and external hotel booking correspondence.
- Record guest preferences in the appropriate profile-maintenance technologies and ensure the records are detailed and accurate.
- Work collaboratively with room operations, Spa and Food and Beverage teams to process outlet bookings according to established procedures.
- Assist with and prepare group rooming lists and arrival details; build group resumes and communications for operational teams.
- Perform other reasonable duties as required by the Management Team.
- Handle incoming hotel correspondence, including correspondence relating to Food and Beverage, Spa, Front Office, Concierge, Aman Club, Guest Services, Housekeeping and other departments designated by hotel leadership.
Qualifications
- A hotel-school graduate or college degree is a plus.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Experience in sales or customer service, preferably in the hospitality or travel industries.
- At least 2–3 years of experience in hospitality or guest services.
- Excellent written and verbal communication skills.
- Detail-oriented, with a demonstrated commitment to guest service.
Skills
Experience
At least 2–3 years in hospitality or guest services; sales or customer service experience, preferably in hospitality or travel.
Education
Graduation from a hotel school or a college degree is a plus.
Workplace
This position is based in New York City, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position is USD 37.38 per hour.
Benefits
Comprehensive, generously subsidized health benefits; Safe Harbor 401(k) plan; complimentary stays at other Aman properties; discounts at Aman New York restaurants and the Aman Retail online store; wellness events throughout the year; international career opportunities.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Specialist», «Guest Experience Specialist», «Guest Services Coordinator», «Guest Communications Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.