Aman Concierge Supervisor
- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $47/hour
- Posted
- Oct 1, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman New York seeks a hands-on Concierge Supervisor to support the Chef Concierge and Assistant Chef Concierge in daily department management, team oversight, service standards, and guest relations. The role offers hourly compensation of $47.00 and includes flexible hours across evenings, weekends, and holidays.
Role & Responsibilities
- Assist the Chef Concierge and Assistant Chef Concierge with the daily operations of the Concierge team.
- Lead pre-shift briefings covering VIP arrivals, special occasions, and outstanding requests.
- Maintain and update vendor contacts, booking windows, and partner information for team use.
- Assist guests with requests, including restaurant reservations, theater tickets, and limousine arrangements.
- Maintain the Guest Profile database, ensuring guest preferences are recorded and shared with the team.
- Build and maintain relationships with restaurants, venues, transportation providers, and private experience partners.
- Coordinate with Front Office, Guest Experience, Spa, Food and Beverage, and Security to deliver seamless service.
- Support guest retention through personalized, proactive service, following up and following through.
- Respond to guest and leadership feedback related to Guest Satisfaction, lead service recovery, and drive improvements.
- Perform other reasonable duties as assigned by the Management Team, Chef Concierge, and Assistant Chef Concierge.
Qualifications
- Minimum of three years of concierge experience in a luxury hotel, including at least one year in a lead, trainer, or supervisory capacity (preferred).
- Member of the New York City Association of Hotel Concierges.
- Membership in Les Clefs d'Or USA (preferred).
- Demonstrated ability to train, delegate, and uphold service standards across a team.
- Excellent written communication skills, with experience creating procedures, training materials, or SOPs.
- In-depth knowledge of New York City dining, culture, attractions, and transportation, with an established vendor network.
- Proficiency with scheduling tools and hotel systems, including Alice, Opera, Birchstreet, OnTrack, and HotSos.
- Strong problem-solving abilities, sound judgment, and a proactive approach to guest service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to stand for extended periods during daily operations.
Skills
Experience
Minimum of three years of concierge experience in a luxury hotel, including at least one year in a lead, trainer, or supervisory capacity (preferred).
Workplace
This position is based in New York City, New York, USA.
Compensation
The base compensation for this position is USD 47 per hour.
Benefits
Comprehensive, generously subsidized health benefits; Safe Harbor 401K Plan; complimentary stays at other Aman properties; discounts at Aman New York restaurants and the Aman Retail online store; wellness events throughout the year; international career opportunities.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Supervisor», «Concierge Team Leader», «Guest Experience Supervisor», «Front Office Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.