About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Cluster Sales Manager will lead all sales activities across Aman Tokyo, Amanemu, Janu Tokyo and additional properties, driving revenue maximization and rooms profit targets while cultivating a loyal clientele. This role encompasses revenue generation, strategic account management, group and VIP booking negotiations, and team leadership, with responsibility for maintaining competitive sales performance across the luxury hospitality cluster.
Role & Responsibilities
- Generate revenues and establish new accounts whilst maintaining existing client relationships across all properties in the cluster
- Respond to inquiries via phone and written communication; prepare proposals, negotiate with clients, and close contracts for group bookings and VIPs
- Manage, segment and prioritize account base according to relative importance and revenue potential
- Conduct planned sales visits to key accounts and assertively develop potential new client contacts
- Continually review account performance against potential and refine the client portfolio
- Ensure sales team possesses strong face-to-face selling skills and maintains accurate reporting of all sales activities
- Manage the sales team in the absence of the Cluster Director of Sales and Cluster Senior Sales Manager
- Maintain accurate management reporting on business results and develop associated action plans
- Ensure team maintains comprehensive knowledge of all Aman products, services, promotions, and competitive landscape
- Participate in client familiarization trips, site inspections and sales trips to meet hotel sales targets
- Create and implement promotional packages for key periods
- Liaise with operational colleagues to ensure accurate service delivery and support
- Drive opportunities to upsell and cross-sell Aman products and services
- Maintain proficiency in sales-specific software, property PMS, and Microsoft Office tools
- Process all administrative work efficiently and execute projects as assigned by leadership
Qualifications
- Minimum 3 years of sales experience in the hospitality industry
- Experience managing multiple properties or clusters preferred
- Fluency in English and Japanese with excellent communication and interpersonal skills
- Strong competency in sales strategy, negotiation, and presentation
- Demonstrated problem-solving ability and adaptability to dynamic operational needs
- Ability to maintain confidentiality and handle sensitive guest and company information with integrity
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skills
Experience
Minimum 3 years of sales experience in the hospitality industry. Experience managing multiple properties or clusters is advantageous.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Explore jobs in Japan.
Benefits
Aman Global Complimentary Night Programme; discount on Food & Beverage outlets and Aman Retail Boutique; meals and coffee breaks during shifts; club activities; birthday benefit (Food & Beverage outlet experience); qualification acquisition support; international career opportunities within an expanding global company.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cluster Director of Sales», «Multi-Property Sales Manager», «Regional Sales Manager», «Hotel Cluster Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.