Aman Cluster Sales Manager
Cluster Sales Manager at Aman Tokyo: lead sales across luxury hospitality properties in Japan. Manage revenue, VIP bookings, and sales team.
Role & Responsibilities
- Generate revenues and establish new accounts whilst maintaining existing client relationships across all properties in the cluster
- Respond to inquiries via phone and written communication; prepare proposals, negotiate with clients, and close contracts for group bookings and VIPs
- Manage, segment and prioritize account base according to relative importance and revenue potential
- Conduct planned sales visits to key accounts and assertively develop potential new client contacts
- Continually review account performance against potential and refine the client portfolio
- Ensure sales team possesses strong face-to-face selling skills and maintains accurate reporting of all sales activities
- Manage the sales team in the absence of the Cluster Director of Sales and Cluster Senior Sales Manager
- Maintain accurate management reporting on business results and develop associated action plans
- Ensure team maintains comprehensive knowledge of all Aman products, services, promotions, and competitive landscape
- Participate in client familiarization trips, site inspections and sales trips to meet hotel sales targets
- Create and implement promotional packages for key periods
- Liaise with operational colleagues to ensure accurate service delivery and support
- Drive opportunities to upsell and cross-sell Aman products and services
- Maintain proficiency in sales-specific software, property PMS, and Microsoft Office tools
- Process all administrative work efficiently and execute projects as assigned by leadership
Qualifications
- Minimum 3 years of sales experience in the hospitality industry
- Experience managing multiple properties or clusters preferred
- Fluency in English and Japanese with excellent communication and interpersonal skills
- Strong competency in sales strategy, negotiation, and presentation
- Demonstrated problem-solving ability and adaptability to dynamic operational needs
- Ability to maintain confidentiality and handle sensitive guest and company information with integrity
- High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Skills
Experience
Minimum 3 years of sales experience in the hospitality industry. Experience managing multiple properties or clusters is advantageous.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Benefits
Aman Global Complimentary Night Programme; discount on Food & Beverage outlets and Aman Retail Boutique; meals and coffee breaks during shifts; club activities; birthday benefit (Food & Beverage outlet experience); qualification acquisition support; international career opportunities within an expanding global company.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cluster Director of Sales», «Multi-Property Sales Manager», «Regional Sales Manager», «Hotel Cluster Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.