About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Cluster Sales Executive will lead all sales activities across multiple Aman properties in Japan (Aman Tokyo, Amanemu, Janu Tokyo), managing group bookings, maximizing rooms revenue and profit targets, and cultivating a loyal customer base through effective account management and upselling strategies.
Role & Responsibilities
- Manage group bookings confirmed by Cluster Sales Managers, maintaining close communication with clients and relevant operational departments
- Increase group revenue through effective upselling and cross-selling techniques targeting Aman products and services
- Analyze and prioritize account base by segment, understanding relative importance and production potential of each account
- Continually review actual production against account potential and develop the client base accordingly
- Maintain accurate reporting on business results, revenue performance, and associated action planning
- Maintain current knowledge of all Aman product and service offerings, including promotions, competitor offerings, and industry trends
- Participate in client familiarization trips, site inspections, sales activities, and sales trips to meet hotel sales targets
- Liaise effectively with operational colleagues to ensure accurate delivery of service commitments
- Maintain working knowledge of sales IT tools including property management systems and Microsoft Office suite
- Process administrative work quickly and efficiently
- Execute ad-hoc projects assigned by the Cluster Director of Sales
Qualifications
- Minimum 2 years of experience in the hospitality industry
- Background in sales and rooms operations preferred
- Fluency in English and Japanese
- Excellent communication and interpersonal skills
- High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of property management systems and sales-specific software
Skills
Experience
Minimum 2 years of experience in the hospitality industry, preferably with background in sales and rooms operations within a luxury hotel environment.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Explore jobs in Japan.
Benefits
Aman Global Complimentary Night Programme, discount on Food & Beverage outlets and Aman Retail Boutique, meals and coffee breaks during shifts, club activities, birthday benefit (Food & Beverage outlet experience), and qualification acquisition support.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager - Cluster Operations», «Group Sales Executive», «Hospitality Sales Specialist», «Rooms Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.