Aman Cluster Revenue Manager

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Lead total revenue optimization across a cluster of hotels, aligning pricing, market segmentation, and room-type strategies to maximize profitability.
• Manage pricing and room inventory across all channels, including food and beverage, spa, and ancillary revenue sources, to optimize net revenue.
• Prepare precise monthly and weekly forecasts for market segments, project demand, and identify revenue growth opportunities.
• Lead revenue strategy meetings and provide data-backed recommendations to improve performance.
• Conduct weekly competitive market analysis to identify trends, optimize RevPAR, and maintain pricing integrity across the cluster.
• Prepare comprehensive month-end assessments, discuss outcomes, and communicate findings to relevant stakeholders, including regional and corporate Revenue Management; proactively analyze and communicate business trends and booking pace against market benchmarks, prior periods, forecasts, and budget projections.
• Lead and mentor revenue management and reservations teams, foster continuous improvement and development, cultivate a Total Revenue Management culture, and ensure each hotel's department has a succession plan.
• Partner with department heads to align promotional strategies and initiatives and integrate revenue management with hotel operations.
• Act as the revenue champion when property-based Revenue Management leadership is absent, collaborating with hotel departments on property-specific sustainable growth strategies; focus on team training and development while pursuing total profit optimization and cost-control initiatives.
• Ensure full use of available technology, including PMS, RMS, CRS, and CM, to optimize business mix and revenue strategies.
• Collaborate with corporate and regional revenue management teams to maintain strategic consistency and alignment with broader corporate goals.
• Execute assigned Revenue Management projects, including advanced reporting tool implementation, process automation, and participation in corporate initiatives.
• Ensure compliance with Aman’s financial, legal, revenue management, and sales requirements as directed by corporate offices.
• Provide strategic direction and leadership, balancing short-term revenue goals with long-term growth strategies; mentor team members and foster collaboration and cross-functional cooperation.
• Address and resolve conflicts constructively, adapt to change, make decisions based on available information, and take ownership of chosen strategies.
• Manage internal and external stakeholder relationships to align with overall revenue and business goals.
• Ensure adherence to Aman policies, procedures, and standard operating guidelines, maintaining the highest level of professional conduct.

Qualifications

• Strong knowledge of forecasting, market segmentation, distribution channels, and pricing tools.
• Proven ability to conceptualize and implement distribution strategies aligned with revenue management.
• Proficiency in Opera PMS/ORS, CRS Synxis, Ideas G3, and channel management systems.
• High computer literacy, including Microsoft Office programs.
• Excellent written and verbal communication skills in the local language and English; additional languages are an asset.
• Ability to lead and develop teams while working with multiple stakeholders across departments.
• Strong analytical and problem-solving skills, with high attention to detail.
• Positive, engaging, and professional attitude, with a focus on delivering results in a fast-paced environment.

Skills

Experience

Minimum of 5 years in supervisory or management roles in Hospitality Revenue Management.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.