- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Cluster Reservations Supervisor at Aman Tokyo oversees direct reservation operations for multiple luxury properties, driving revenue optimization and delivering exceptional guest experiences aligned with the Aman brand promise. Reporting to the Cluster Reservations Manager, this supervisory role combines hands-on reservation management with team leadership, accountability for sales targets, and strategic revenue management across the portfolio.
Role & Responsibilities
- Supervise and manage direct reservations for Aman Tokyo, Janu Tokyo, and future properties within the cluster, ensuring all inquiries are processed with precision and personalised attention
- Drive revenue optimization and sales performance across multiple properties to achieve budget and revenue goals whilst maintaining the brand's positioning
- Provide direct team leadership, including performance management, skills development, and coaching on selling techniques and brand articulation
- Ensure rigorous adherence to quality and service standards, operational procedures, and commercial best practices across all reservations activities
- Process reservations, payments, and confirmations whilst addressing guest requirements and handling booking issues or complications with professionalism
- Orient new team members in Aman brand strategy, positioning, and service culture to ensure consistent marketplace representation
- Advise guests on available options, room selections, and offerings based on individual requirements and budgetary considerations
- Monitor and analyse commercial performance using data-driven insights to inform strategic decisions and operational improvements
- Uphold the Aman culture and brand protection by ensuring business partners and guests experience exceptional service in every interaction
Qualifications
- Verbal and written proficiency in English and Japanese (required)
- Degree or Diploma in any discipline
- Minimum 3 years' experience working at an international luxury hotel
- Strong data entry and computer proficiency
- Knowledge of additional foreign languages (preferred)
- Ability to work extended hours and manage demanding schedules
Skills
Experience
Minimum 3 years of progressive experience in reservations or guest services roles within international luxury hotel environments, demonstrating proficiency in revenue management, team coordination, and guest-centric service delivery.
Education
Degree or Diploma in any discipline
Benefits
Aman Global Complimentary Night Programme; discount on food and beverage outlets and Aman retail boutique; meals and coffee breaks during shifts; club activities; birthday benefit (food and beverage outlet experience); qualification acquisition support.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Supervisor», «Guest Reservation Manager», «Reservations Team Lead», «Cluster Booking Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.