- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman Tokyo seeks a Cluster Reservations Agent to manage direct reservations for multiple ultra-luxury properties across the Aman Tokyo portfolio. Reporting to the Cluster Reservations Manager, the successful candidate will process bookings, manage guest inquiries, and drive revenue optimization while upholding the brand's standards of service excellence and personalized hospitality.
Role & Responsibilities
- Manage all direct reservation inquiries for Aman Tokyo and other properties within the cluster, ensuring prompt and professional responses
- Close sales and maximize room revenue across multiple properties while adhering to established sales strategies and budget targets
- Assist and advise guests on accommodation options, room upgrades, and special packages tailored to their requirements and budgetary allowances
- Process reservations and payments while generating confirmation details and communicating booking specifics to guests
- Implement revenue management best practices and data-driven commercial decision-making in accordance with Standard Operating Procedures
- Resolve booking discrepancies and guest concerns with professionalism and attention to detail
- Promote additional services and upsell opportunities, including upgraded accommodations and premium packages
- Demonstrate the Aman values of teamwork, clear communication, and genuine human connection with both guests and colleagues
- Protect brand integrity by ensuring all guest interactions and on-property experiences align with Aman's service philosophy
Qualifications
- Verbal and written proficiency in English and Japanese
- Degree or Diploma in any discipline
- Minimum 3 years of direct experience working in an international luxury hotel environment
- Proficiency in data entry and computer systems
- Ability to work extended shifts in a high-volume environment
Skills
Experience
Minimum 3 years of working experience in an international luxury hotel setting, demonstrating strong command of reservation processes and guest-facing service delivery.
Education
Bachelor's Degree or Diploma in any discipline.
Benefits
Aman Global Complimentary Night Programme; discount on Food & Beverage outlets and Aman Retail Boutique; meals and coffee breaks during shifts; club activities; birthday benefit (Food & Beverage outlet experience); qualification acquisition support.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Associate», «Guest Services Coordinator», «Booking Agent», «Reservations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.