Aman Assistant Security Manager

About Aman

Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.

Role & Responsibilities

• Maintain a discreet yet effective security presence throughout the hotel, setting standards for grooming, conduct and guest interaction for the security team
• Greet and assist guests, residents and visitors courteously, resolving security-related concerns with tact and confidentiality
• Deputize for the Director of Security during absences, holidays and off-shift hours, acting as the senior security decision-maker on duty
• Lead and motivate Security Supervisors and Officers, conducting daily briefings and on-the-job training
• Supervise daily security operations across entrance, lobby, back-of-house, perimeter and control room, ensuring all posts are covered and standards are met
• Prepare and manage the security duty roster, ensuring adequate coverage on every shift including a minimum of two supervisors on night shift, and control overtime
• Oversee access control by verifying that only guests with confirmed reservations, residents, authorised visitors and approved contractors enter the property
• Manage CCTV surveillance, alarm systems and key control, including regular checks, footage retrieval requests and accurate key and lost-property records
• Act as first responder and incident commander for emergencies—fire, medical, security threats, evacuation—until relieved by the Security Manager or senior executive
• Carry out routine patrols and inspections of guest floors, service areas, plant rooms and the perimeter, recording and following up on all deficiencies
• Coordinate closely with Front Office, Guest Relations, Concierge, Housekeeping, Engineering and Food & Beverage to ensure a seamless and secure guest experience
• Provide security arrangements for VIP arrivals, private events and high-profile guests in coordination with the relevant departments
• Liaise professionally with local police, fire services, immigration and other authorities, and manage the hotel's statutory security reporting obligations
• Support fire and life-safety programmes: equipment checks, evacuation drills, emergency response training and maintenance of the crisis management plan
• Monitor contracted security personnel and outsourced services for performance and compliance with agreed standards
• Maintain accurate logbooks, incident registers, shift handovers and departmental records
• Escalate unusual situations, trends or risks to the Security Manager promptly, with recommendations for corrective action
• Uphold Aman brand standards, hotel policies and the confidentiality of all guest and colleague information

Qualifications

• Minimum 2 years of security experience in a supervisory role within a luxury hotel, resort or comparable environment
• Knowledge of CCTV and access control systems, fire and life-safety procedures, emergency response and investigation techniques
• Certification in first aid, CPR/AED and basic firefighting preferred
• Military, police or formal security training an advantage
• Sound judgement and strong leadership and interpersonal skills
• Composed under pressure with a service-oriented mindset
• Ability to work shifts including nights, weekends and public holidays

Skills

Experience

Minimum 2 years of security experience in a supervisory or similar leadership capacity within a luxury hospitality environment (hotel, resort or comparable setting). Experience with CCTV and access control systems, emergency response procedures, and incident management is essential. Military, police or formal security training is advantageous.

Education

Certification in first aid, CPR/AED and basic firefighting is preferred; formal security training, police academy or military background is an advantage.

Culture

Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.