- Location
- Canyon Point Utah USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Assistant Reservations Manager at Amangiri, a 34-suite ultra-luxury desert sanctuary on the Colorado Plateau. The position supports daily reservations operations, supervises the reservations and PBX teams, drives revenue optimization through upselling strategies, and ensures adherence to Aman's exacting standards whilst maintaining seamless interdepartmental communication.
Role & Responsibilities
- Supervise Reservations and PBX colleagues to ensure service standards and policies are upheld
- Manage daily departmental reports, correspondence, and audits
- Support monthly departmental meetings and ongoing team communication
- Maximize room revenue through upselling and conversion strategies
- Ensure accuracy of commissions and follow up with travel partners
- Handle wholesaler requests and bookings with precision
- Provide group reservations support for Events and Sales & Marketing teams
- Act as backup for site inspections and perform Manager on Duty shifts when required
- Assist with development of resort collateral, website content, and promotional materials
- Support special events, promotions, and marketing initiatives
- Conduct regular coaching, feedback, and productivity reviews with team members
Qualifications
- Excellent verbal and written communication skills
- Advanced computer proficiency; Opera PMS preferred
- Strong organizational, multitasking, and time-management abilities
- Ability to work independently and collaboratively
- High attention to detail and problem-solving acumen
- Flexibility to work evenings, weekends, and holidays as required
Skills
Experience
Proven experience in hotel reservations management, guest-facing operations, or luxury hospitality environments with demonstrated ability to supervise and mentor team members.
Education
High school diploma or equivalent; hospitality or business-related studies preferred.
Workplace
The successful candidate will be located in Canyon Point, Utah, USA.
Explore jobs in the USA.
Benefits
Aman Global Complimentary Night Program, access and discounts on Food & Beverage outlets at Amangiri, Aman Retail and Spa Treatment discounts, uniform provided, one meal provided per shift, 401(k) plan available after 1 year of service with partial match, free Vision, Dental and Life Insurance, Amangiri pays 90% of medical health plan and 100% of vision and dental benefits, paid time off.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Supervisor», «Guest Relations Assistant Manager», «Booking Operations Coordinator», «Reservations Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.