About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Janu Tokyo seeks an Assistant Front Office Manager to lead front desk operations, develop the team and improve guest experiences while ensuring compliance with brand standards, company policies and regulations. The role requires substantial front desk, luxury hotel and leadership experience, plus advanced business-level English and Japanese. Full-time.
Role & Responsibilities
- Manage daily front desk operations and team performance.
- Lead, coach and develop the front desk team.
- Oversee scheduling, attendance management and performance evaluations.
- Drive guest experience improvements and create operational procedures.
- Ensure compliance with brand standards, company policies and regulations.
Qualifications
- Minimum 10 years of practical experience in front desk operations.
- Minimum 6 years of practical experience in a luxury hotel environment.
- Minimum 3 years of practical experience as a leader, such as a manager.
- Basic knowledge of labour management and practical experience in shift scheduling.
- Practical experience in performance management, talent development, coaching and mentoring.
- Practical experience creating, improving and continuously monitoring SOPs.
- Excellent leadership and communication skills.
- Advanced business-level English proficiency (CEFR C1 or higher).
- Advanced business-level Japanese proficiency (CEFR C1 or higher).
- Advanced PC skills, including MS Office and typing.
Skills
Experience
Minimum 10 years of practical experience in front desk operations, minimum 6 years in a luxury hotel environment and minimum 3 years in a leadership role such as manager.
Benefits
Employee benefits at Aman and Janu properties; employee benefits at hotels and facilities operated by the group company; birthday celebration cake voucher; access to the employee canteen at preferential rates; transportation allowance; locker and uniform provided; social insurance; regular health checkups and occupational health consultations; retirement benefits; condolence and celebration payments.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Guest Services Manager», «Front Desk Operations Manager», «Assistant Reception Manager», «Guest Relations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.