- Location
- San Cassiano Trentino-Alto Adige Italy
- Employment
- Full-Time
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
The Assistant Front Office Manager at Aman Rosa Alpina, an ultra-luxury alpine resort in the UNESCO-protected Dolomites, oversees front office operations under the supervision of the Front Office Manager. The role demands exceptional leadership and hospitality expertise to deliver personalized guest experiences consistent with Aman's renowned standards. Responsibilities include guest profiling and loyalty program management, service recovery, team leadership and development, and operational excellence across all front office functions.
Role & Responsibilities
- Ensure consistent delivery of Aman brand standards and exceptional guest experiences in alignment with corporate culture and policies
- Manage guest histories, recognition programs, loyalty initiatives, and personalization strategies to enhance satisfaction and retention
- Maintain accurate guest profiles, monitor data integrity, and facilitate effective departmental communication regarding guest preferences
- Develop and execute guest delight strategies, manage feedback and complaints, and support service recovery initiatives
- Serve as a visible ambassador for guest experience by building strong relationships with VIP guests, regular patrons, and local clientele
- Monitor operational service standards, identify improvement opportunities, and ensure consistent delivery of operational excellence
- Lead, train, coach, and motivate the front office team, fostering teamwork, engagement, accountability, and a positive work environment
- Support employee development through training programs, performance feedback, mentoring, and recognition initiatives
- Promote Aman values through effective leadership, encourage innovation, and drive continuous improvement across operations
- Ensure efficient front office operations that maximize productivity, profitability, and compliance with brand standards
- Utilize hospitality technology and operational systems to improve processes and enhance guest and business outcomes
- Ensure compliance with safety procedures, emergency protocols, and workplace standards
- Manage administrative responsibilities including operational reports, budget forecasts, briefings, and performance reviews
Qualifications
- Fluent written and spoken English and Italian
- Degree or diploma in any discipline
- Minimum 2 years' experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel
- Strong computer skills and proficiency with hospitality technology
- Proven ability to lead and motivate teams in a luxury hospitality setting
- Professional maturity, self-confidence, and positive attitude
- Strong interpersonal and communication skills
- Flexibility, initiative, and goal-oriented mindset
Skills
Experience
Minimum 2 years' experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel, with preferred prior experience as AFOM in a luxury hospitality environment.
Education
Degree or diploma in any discipline.
Workplace
The successful candidate will be located in San Cassiano, Trentino-Alto Adige, Italy, with easy access to Bolzano.
Explore jobs in Trentino-Alto Adige or in Italy.
Benefits
Competitive compensation, complimentary nights and discounted food, beverage and spa rates across all Aman and Janu properties, access to mySanitour+ Alto Adige supplementary healthcare fund, professional development and career growth opportunities, Cornell University partnership with preferential rates for professional development courses.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Duty Manager», «Front Office Coordinator», «Guest Relations Manager», «Front Office Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.