Aman Assistant Front Office Manager
- Location
- San Cassiano South Tyrol Italy
- Employment
- Full-Time
- Posted
- Sep 30, 2026
Assistant Front Office Manager at Aman Rosa Alpina, San Cassiano, Italy – Lead luxury hotel operations with guest experience expertise.
Role & Responsibilities
- Ensure consistent delivery of Aman brand standards and exceptional guest experiences in alignment with corporate culture and policies
- Manage guest histories, recognition programs, loyalty initiatives, and personalization strategies to enhance satisfaction and retention
- Maintain accurate guest profiles, monitor data integrity, and facilitate effective departmental communication regarding guest preferences
- Develop and execute guest delight strategies, manage feedback and complaints, and support service recovery initiatives
- Serve as a visible ambassador for guest experience by building strong relationships with VIP guests, regular patrons, and local clientele
- Monitor operational service standards, identify improvement opportunities, and ensure consistent delivery of operational excellence
- Lead, train, coach, and motivate the front office team, fostering teamwork, engagement, accountability, and a positive work environment
- Support employee development through training programs, performance feedback, mentoring, and recognition initiatives
- Promote Aman values through effective leadership, encourage innovation, and drive continuous improvement across operations
- Ensure efficient front office operations that maximize productivity, profitability, and compliance with brand standards
- Utilize hospitality technology and operational systems to improve processes and enhance guest and business outcomes
- Ensure compliance with safety procedures, emergency protocols, and workplace standards
- Manage administrative responsibilities including operational reports, budget forecasts, briefings, and performance reviews
Qualifications
- Fluent written and spoken English and Italian
- Degree or diploma in any discipline
- Minimum 2 years' experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel
- Strong computer skills and proficiency with hospitality technology
- Proven ability to lead and motivate teams in a luxury hospitality setting
- Professional maturity, self-confidence, and positive attitude
- Strong interpersonal and communication skills
- Flexibility, initiative, and goal-oriented mindset
Skills
Experience
Minimum 2 years' experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel, with preferred prior experience as AFOM in a luxury hospitality environment.
Education
Degree or diploma in any discipline.
Workplace
The successful candidate will be located in San Cassiano, South Tyrol, Italy, with easy access to Bolzano.
Benefits
Competitive compensation, complimentary nights and discounted food, beverage and spa rates across all Aman and Janu properties, access to mySanitour+ Alto Adige supplementary healthcare fund, professional development and career growth opportunities, Cornell University partnership with preferential rates for professional development courses.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Duty Manager», «Front Office Coordinator», «Guest Relations Manager», «Front Office Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.