- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Posted
- Sep 30, 2026
About Aman
Founded in 1988 with the opening of Amanpuri in Phuket, Aman has established a distinctive presence in luxury hospitality through its collection of intimate resorts, hotels and residences. Rooted in a philosophy of peace, privacy and sensitivity to place, the brand combines thoughtful architecture with highly personalised service. As an employer, Aman offers a professional setting where discretion, cultural awareness and meticulous attention to detail are central to the guest experience. Its international portfolio encompasses careers in hospitality operations, culinary arts, wellness and corporate functions, appealing to professionals who value understated excellence and the craft of creating deeply considered experiences.
Aman Indonesia seeks an Area Training & Quality Manager to oversee training and quality assurance initiatives across five regional properties and the flagship sailing yacht Amandira, based at the brand's regional office in Ubud. This leadership position designs and implements regional training programs, manages talent development strategies, conducts quality audits, and supervises the Quality & Training Executive and Coordinator team. The role serves as a regional champion for operational excellence, driving innovation, guest satisfaction, and employee development across the Aman brand in Indonesia.
Role & Responsibilities
- Design and implement regional-level training initiatives across multiple properties, ensuring consistency, excellence, and alignment with company policies
- Promote, manage, and coordinate familiarization and cross-exposure training programs to enhance skill development and career growth opportunities
- Oversee employee exchange programs and orientation sessions for Heads of Department across all regional properties
- Supervise and support Quality & Training Executives and Coordinators, providing guidance, resources, and regular feedback to ensure effective implementation
- Develop and implement regional strategies for identifying and nurturing departmental trainers with expertise in general and specialized training delivery
- Conduct regular audits across properties to ensure compliance with company policies, legal standards, and guest satisfaction objectives
- Analyze guest feedback data regionally to identify trends and develop targeted action plans for service improvement
- Prepare and present regional guest satisfaction reports with recommendations for addressing key performance areas
- Maintain centralized library of training materials and establish regional standards for training facilities and resources
- Collaborate with regional leadership, Human Resources Managers, and Department Heads to create innovative training content reflecting brand mission and values
- Coach property managers on quality management principles, including Total Quality Management and performance enhancement frameworks
- Monitor and optimize training-related expenses while developing and overseeing the annual regional training budget
- Maintain accurate, up-to-date training and quality records for all regional employees
Qualifications
- Proven experience in Quality Management, Guest Experience, or Operational Excellence within luxury hospitality
- Strong knowledge of international service and quality standards, including LQA (Luxury Quality Assurance)
- Deep understanding of ultra-luxury guest expectations and brand alignment
- Demonstrated expertise in developing, writing, reviewing, and implementing Standard Operating Procedures with strong process mapping and document control skills
- Excellent observation and attention to detail with genuine passion for service excellence
- Data analytics capability to identify trends and develop improvement strategies
- Budget management and cost optimization experience
- Leadership experience supervising training and quality teams
Skills
Experience
Minimum 5–7 years of progressive experience in quality management, training, or operational excellence roles within luxury hospitality properties. Demonstrated success leading regional or multi-property training and quality initiatives, with experience supervising training coordinators or quality executives.
Education
Bachelor's degree in Hospitality Management, Business Administration, Human Resources, or related field. Professional certification in Quality Management (e.g., ISO 9001) or luxury service standards is advantageous.
Workplace
This position is based in Ubud, Bali, Indonesia, within easy reach of Denpasar.
Explore jobs in Indonesia.
Culture
Aman’s workplace culture is shaped by discreet service, meticulous attention to detail and a deep respect for the places and communities surrounding its properties. Its teams bring this philosophy to life through thoughtful collaboration and highly personalised hospitality, creating an environment where cultural sensitivity and quiet professionalism are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aman, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Quality Assurance Manager», «Head of Training & Quality», «Area Learning & Development Manager», «Regional Operations Excellence Manager», «Area Quality Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.