- Address
- 2 Davies Street, London View map
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 15, 2026
About Alfred Dunhill
Alfred Dunhill, the British house founded in 1893, is synonymous with refined masculinity, craftsmanship, and a spirit of purposeful innovation. As an employer, the brand offers a distinctive environment where heritage leatherwork, tailoring, accessories, and contemporary retail excellence meet a global luxury clientele. Colleagues are invited to uphold exacting standards of service and product knowledge while contributing to a culture that values discretion, curiosity, and disciplined creativity. With roots in London and a presence across key international markets, Alfred Dunhill appeals to professionals who appreciate timeless design, meticulous detail, and the opportunity to shape the future of an enduring gentleman’s luxury maison.
Alfred Dunhill is seeking a Store Operations Manager in London to oversee store operations and administration, barber services, client experience, performance reporting, retail projects and team organization. The role connects front- and back-of-house processes, supports the Store Manager and coordinates operational communication, training and implementation across teams.
Role & Responsibilities
- Act as a key point of contact for store operations and barber service matters, liaising between the store team and local and central departments.
- Maintain accurate, up-to-date store content and develop efficient tools and content to communicate and implement new initiatives.
- Share knowledge and updates with the store team, and ensure departments and teams are informed and trained on operational matters.
- Manage the stock and after-sales team and oversee cashier experience and efficiency.
- Ensure adherence to Group, Maison and store policies, procedures and guidelines; supervise communication and implementation of updated guidelines.
- Ensure store compliance with Group Security and Health & Safety guidelines.
- Integrate and implement store processes across front-of-house and back-of-house operations.
- Develop solutions and tools to support new operational processes, and organize and communicate operating processes to internal and external stakeholders.
- Serve as the primary point of contact for store maintenance and oversee facility orders, including supplies, uniforms and equipment.
- Manage the barber team to deliver a seamless client experience and journey.
- Collaborate with Alfreds to provide clients with the best food and beverage service and experience.
- Lead implementation of new store services and tools with other managers, ensuring communication across teams, training and feedback loops with HQ.
- Ensure a seamless omnichannel in-store customer experience; facilitate the implementation of new services and logistics processes.
- Optimize front-of-house and back-of-house processes to maximize client-facing time and operational efficiency.
- Support the Store Manager in analysing performance using key performance indicators (KPIs).
- Provide regular quantitative and qualitative store performance reports, monitor KPIs and propose performance-improvement initiatives.
- Keep up to date with industry best practices and innovations, sharing insights with the wider store team.
- Facilitate communication between project stakeholders and the store team to support timely project implementation.
- Train and monitor the store team during project roll-outs, and track project performance, KPIs and qualitative feedback to identify best practices.
- Coordinate team rotas, staffing levels and team meetings; monitor team engagement; contribute to onboarding new team members; and foster collaboration and flexibility through creative team activities.
- Represent the Maison and support the store’s identity across departments and teams.
Qualifications
- Well-rounded background in luxury goods retail and operations management.
- Significant retail management experience in a luxury retail environment.
- Commercial awareness of the luxury market.
Skills
Experience
Significant retail management experience within a luxury retail environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Alfred Dunhill fosters a refined, heritage-led workplace where craftsmanship, British elegance, and contemporary luxury shape the everyday environment. As an employer, the brand values discretion, expertise, and collaboration, offering teams the opportunity to contribute to a distinctive maison with a strong legacy in men’s style and design.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alfred Dunhill, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Lead», «Retail Operations Supervisor», «Store Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.