Alfred Dunhill Sales Associate

Overview

Dunhill is a British luxury menswear and accessories maison renowned for sartorial tailoring, leather goods and refined lifestyle products. Operating globally from flagship boutiques to department-store concessions, the brand is part of the Richemont group and is recognised for its emphasis on craftsmanship, quality materials and discreet British elegance.

Role & Responsibilities

• Deliver an exceptional, high‑touch client experience consistent with Dunhill’s luxury positioning; proactively welcome, advise and convert clients in boutique and appointment settings.
• Achieve individual and store sales targets through consultative selling, effective clienteling and follow‑up.
• Build and maintain a personalised client portfolio, manage after‑sales service and cultivate long‑term relationships.
• Maintain boutique presentation to brand standards, including visual merchandising, stock presentation and housekeeping.
• Process sales transactions accurately, handle cash and card payments, and manage receipts and returns in the POS system.
• Support inventory control activities: replenishment, stock counts, receiving and organising merchandise.
• Participate in product training, store meetings and promotional events; communicate client feedback to management.
• Collaborate with the store team to ensure smooth daily operations and uphold service KPIs.

Qualifications

• Proven retail sales experience, preferably in luxury menswear, leather goods or high‑end apparel (1–3 years preferred).
• Demonstrable track record of meeting or exceeding sales targets and developing client relationships.
• Polished interpersonal skills, professional grooming and a service‑oriented demeanour appropriate to a luxury environment.
• Strong numeracy and cash‑handling accuracy.
• Flexible availability, including weekends and evenings; ability to work in a boutique schedule.
• Legal right to work in Japan.
• High attention to detail and the ability to maintain visual and operational brand standards.
• Willingness to undertake ongoing product and service training.

Skills

Experience

Preferably 1–3 years of progressively responsible experience in luxury retail, boutique sales or menswear; proven sales performance and client acquisition in a high‑end environment is preferred.

Education

High school diploma or equivalent; vocational training or degree in fashion, retail or related discipline is a plus.

Workplace

Culture

Dunhill cultivates a disciplined, service‑centric culture rooted in British sartorial heritage and meticulous craftsmanship. The workplace values refined client engagement, attention to detail and continuous product mastery, with close collaboration between boutique teams and brand specialists.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.