Alfred Dunhill Head of Retail

About Alfred Dunhill

Alfred Dunhill, the British house founded in 1893, is synonymous with refined masculinity, craftsmanship, and a spirit of purposeful innovation. As an employer, the brand offers a distinctive environment where heritage leatherwork, tailoring, accessories, and contemporary retail excellence meet a global luxury clientele. Colleagues are invited to uphold exacting standards of service and product knowledge while contributing to a culture that values discretion, curiosity, and disciplined creativity. With roots in London and a presence across key international markets, Alfred Dunhill appeals to professionals who appreciate timeless design, meticulous detail, and the opportunity to shape the future of an enduring gentleman’s luxury maison.

Role & Responsibilities

• Develop and execute a comprehensive retail strategy aligned with global and regional objectives, focusing on growth, profitability, and brand equity
• Design and implement scalable operating procedures, standards, and systems to support business growth
• Contribute to the ongoing development of the global retail playbook, reporting structures, and processes, ensuring consistency while adapting for regional nuance
• Serve as the central hub for field communications, streamlining store messaging, performance reporting, task management, project delivery, and feedback loops
• Proactively identify risks and obstacles, adapting strategies in real time to ensure seamless store operations and sustained business performance
• Partner cross-functionally to drive continuous improvement and innovation across Retail and Gaisho initiatives
• Analyze store KPIs and financial targets with the Business Intelligence team, implementing corrective actions to address deviations
• Partner with FP&A to build bottoms-up budget targets based on historical data and anticipated expenses, managing personnel costs, labor standards, and compliance
• Oversee full P&L responsibility for the Japan retail business, ensuring revenue growth, profitability, and cost optimization
• Manage store sales plans, including individual store budgets for bonus payouts
• Investigate market and consumer trends to identify opportunities and threats in the competitive environment for short- and long-term growth
• Provide strategic perspective to global partners in the planning process to reflect local market needs
• Build, lead, and mentor high-performing teams, fostering a culture of innovation, accountability, and collaboration
• Define and communicate clear goals, roles, and responsibilities to ensure alignment and execution excellence
• Partner with HR to recruit, retain, and develop top talent to support company growth objectives
• Ensure retail teams deliver a world-class customer experience reflecting the brand's values and positioning through training
• Implement customer feedback loops and leverage data analysis to continuously improve the customer journey
• Partner with marketing, product, visual merchandising, and CRM teams to ensure consistent messaging and product alignment across channels
• Collaborate with key stakeholders and drive consensus on short- and long-range retail business strategies and objectives across all categories and channels
• Lead project coordination with all departments and ensure information is properly relayed
• Support the sales analysis process and develop performance tracking dashboards with the intelligence team
• Manage allocated category OPEX and travel and entertainment budget to fulfill business priorities

Qualifications

• 10+ years of progressive experience in international retail and fashion, with at least 5 years in a multi-store or regional leadership role
• 5+ years' experience managing a team of 5 or more people
• Proven track record of managing P&L, driving profitability, and scaling retail operations in a high-growth environment
• Exceptional project management and organizational skills with the ability to prioritize and execute multiple initiatives simultaneously
• Strong analytical and financial acumen; adept at leveraging data and reporting platforms to inform business decisions
• Deep knowledge of the current retail landscape, including omni-channel and DTC trends in luxury fashion, lifestyle, and performance categories
• Highly organized, detail-oriented, and skilled in driving operational excellence through clear processes and standards
• Strong communication and relationship-building skills with a collaborative leadership style and global perspective
• Consumer-obsessed with exceptional curiosity about today's consumer
• Strategic thinker who recognizes opportunities and can influence decision makers to move to execution
• Strong oral and written communication skills; experience crafting strategic recommendations and persuasive presentations to leadership
• Ability to manage a variety of viewpoints, expectations, and stakeholder goals to achieve compromise solutions
• High level of analytical skills and conceptual creative ability
• Track record of strong cross-functional relationship management

Skills

Experience

10+ years of progressive experience in international retail and fashion, with at least 5 years in a multi-store or regional leadership role and 5+ years managing a team of 5 or more people. Proven track record of managing P&L, driving profitability, and scaling retail operations in a high-growth environment.

Education

Bachelor's degree or equivalent work experience

Workplace

Culture

Alfred Dunhill fosters a refined, heritage-led workplace where craftsmanship, British elegance, and contemporary luxury shape the everyday environment. As an employer, the brand values discretion, expertise, and collaboration, offering teams the opportunity to contribute to a distinctive maison with a strong legacy in men’s style and design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.