Alaïa Stylist

About Alaïa

Alaïa is a Parisian couture house defined by sculptural elegance, exacting craftsmanship, and an enduring devotion to the female form. Founded by Azzedine Alaïa, the Maison continues to unite architectural design, exceptional materials, and atelier savoir-faire within a culture that values precision, intimacy, and creative integrity. As an employer, Alaïa offers the rare opportunity to contribute to a house where heritage is not preserved as nostalgia, but advanced through innovation, discipline, and collaboration. Its teams are encouraged to cultivate excellence across design, craftsmanship, retail, communications, and operations, while upholding the discreet, uncompromising spirit that has made Alaïa a singular name in luxury fashion.

Role & Responsibilities

• Contribute to weekly and monthly store targets with the team; understand store and individual sales and KPI targets and take action to achieve them.
• Increase average basket size and value (UPT, VPT) and develop cross-selling opportunities.
• Use knowledge of ready-to-wear and accessories construction and terminology to tell the ALAÏA story.
• Build exceptional client relationships, maintain loyalty, and develop a client base through action plans and strategies.
• Engage clients through open questions and attentive listening, gather relevant information to support sales and encourage return visits, and reinforce relationships with consistent follow-up.
• Participate in client events.
• Investigate client issues promptly, identify root causes and solutions, and escalate potential roadblocks and recommendations to management to improve client service.
• Deliver the ALAÏA client experience to the Maison’s highest standards and promote its name and image in the boutique.
• Welcome clients in person, by phone, and by email in accordance with ALAÏA guidance and standards.
• Develop a client book, update the client database, capture client data and qualitative notes, and become familiar with the customer portfolio.
• Meet CRM targets by completing personalized outreach campaigns and CRM tasks with available clienteling tools within required timeframes.
• Use available omnichannel services to grow omnichannel sales.
• Complete training and participate in commercial activities set by the Store Manager, Assistant Store Manager, or Head Office; stay aware of the local trading environment and competitors’ activities.
• Participate in team meetings, events, regular inventory counts, and daily operations as required.
• Maintain visual merchandising standards in line with boutique guidance; keep the boutique clean, tidy, and welcoming.
• Apply local and Maison security rules and care for the cash desk.
• Maintain excellent product knowledge, including products, trends, and collections, to communicate the ALAÏA story.
• Follow ALAÏA grooming standards and collaborate closely with the team and Maison partners.
• Maintain an impeccable store and back-of-house environment and grooming throughout the day; proactively report structural repairs needed in the store to the Store Manager or Assistant Store Manager.
• Apply store and back-of-house management guidelines and participate in inventories.
• Support after-sales clients and follow up to ensure excellent after-sales service.
• Comply with established Richemont policies and standards.

Qualifications

• Relevant experience in luxury fashion and accessories, with a ready-to-wear focus, including previous retail sales and operations experience.
• Strong sales techniques and clienteling skills.
• Excellent interpersonal and communication skills.
• A warm, friendly personality and the ability to build relationships easily.
• Genuine engagement with ALAÏA and understanding of the Maison’s heritage and values.
• Strong drive to succeed and a proactive approach.
• Proficiency in Microsoft Office and email.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to sit and stand for extended periods.
• Availability to work evenings, weekends, and holidays.
• Ability to regularly lift boxes weighing up to 20 lb.

Skills

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement; employee assistance program; and volunteer days off. A comprehensive benefits program is available to eligible employees.

Culture

Alaïa fosters an intimate, craft-led culture where precision, creativity, and respect for the maison’s couture heritage guide daily work. As an employer, it offers a collaborative environment that values artisanal excellence, thoughtful innovation, and a deep sensitivity to form, material, and timeless elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.