Alaïa Client Engagement Assistant (Intern)

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Location
ParisÎle-de-FranceFrance
Employment
Internship
Seniority
Intern
Posted
Mar 13, 2026

About Alaïa

Alaïa is a Paris-based luxury fashion house renowned for sculptural tailoring, immaculate craftsmanship and close client relationships. The brand operates couture ateliers and a network of boutiques worldwide, offering a refined, design-led working environment typical of an independent high-fashion maison.

Alaïa — Paris: Client Engagement Assistant (Intern). Support CRM, VIP clienteling and events for the Paris couture house.

Role & Responsibilities

  • Support day-to-day clienteling activities across boutiques and the central client services team, including appointment scheduling and follow-up communications.
  • Maintain and update the CRM with accurate client profiles, purchase histories and notes; assist with data hygiene and segmentation for campaigns.
  • Prepare VIP client dossiers and briefings for sales teams and designers; coordinate bespoke order tracking and delivery logistics.
  • Assist in the design and execution of client events, private viewings and trunk shows, including guest lists, invitations and on-site support.
  • Draft and send personalised client communications (email and phone), manage requests for styling, personalisation and alterations.
  • Liaise with retail teams, e‑commerce and ateliers to ensure a seamless client experience and timely resolution of client inquiries.
  • Support basic analysis of client activity and campaign performance to inform outreach priorities and retention initiatives.

Qualifications

  • Currently enrolled in a Bachelor's or Master's programme in luxury management, marketing, communications or a related field.
  • Strong attention to detail, discretion and a client-first mindset suited to high-net-worth clientele.
  • Excellent written and verbal communication skills; professional telephone manner and experience handling confidential information.
  • Ability to manage multiple priorities, coordinate across teams and work flexibly to support events and peak retail periods.

Skills

Salesforce (or equivalent CRM) Microsoft Excel Microsoft Outlook Google Workspace (Gmail, Docs, Sheets) PowerPoint

Experience

Internship-level role; previous retail, client services or luxury brand internships are strongly preferred. Experience supporting events or VIP clientele is an advantage.

Education

Enrolment in a relevant higher-education programme (Bachelor's or Master's) in luxury management, marketing, communications, business or a closely related discipline.

Workplace

The role is situated in Paris, Île-de-France, France.

Culture

Alaïa cultivates a craft-focused, boutique atmosphere where precision and artistic integrity are paramount. Teams are typically small and collaborative, with an emphasis on discretion, personal service and the preservation of artisanal savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Alaïa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Intern», «Client Relations Assistant (Intern)», «CRM & Clienteling Intern», «Boutique Client Experience Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.