Aesop Store Manager

About Aesop

Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.

Role & Responsibilities

• Lead the team in delivering memorable customer experiences and driving overall store performance through consistent planning, execution and review of people, customer and business objectives.
• Drive brand execution in the store as an Aesop brand and product ambassador.
• Deliver excellent service across the store environment, products and team.
• Coordinate marketing and visual merchandising activities, balancing commercial objectives with brand values.
• Maintain and develop relationships with the local community to increase brand awareness and loyalty.
• Stay informed about Aesop’s latest market positioning and provide relevant insights for store development and operations.
• Coordinate store operations and housekeeping to give employees more time to serve customers.
• Set and allocate performance targets, support store operations, motivate employees and follow up on actions.
• Promote a culture of care, with attention to the health and safety of others.
• Manage inventory carefully to enhance the customer experience.
• Manage store expenses and provide recommendations to support profitability.
• Guide the team and make effective use of space to deliver positive business results.
• Lead by example in providing excellent customer service and help the team understand Aesop’s customer experience principles.
• Resolve customer complaints and use them as learning opportunities for self and the team.
• Understand customer feedback, motivate the team and identify opportunities to improve the customer experience.
• Recruit diverse, skilled talent to achieve store objectives.
• Take an active role in onboarding new team members so they develop a thorough understanding of their roles, the brand and store objectives.
• Develop self and the team through training, coaching and feedback.
• Set ambitious performance objectives and hold self and the team accountable.
• Observe, review and analyse team performance to identify development and growth opportunities.
• Deliver performance improvements promptly.

Qualifications

• Experience managing teams in service or sales.
• Strong experience with effective team planning and delegation.
• A track record of creating and sustaining a team performance culture.
• Ability to adapt leadership style to different employees to achieve the best team outcomes.
• Knowledge of skin, hair and body care, fragrance and furniture.
• Strong communication, problem-solving and decision-making abilities.

Skills

Culture

In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.