- Location
- Los Angeles California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $36.06–38.46/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Store Manager in Los Angeles to lead commercial performance, develop and coach the team, deliver the customer experience, support recruitment and oversee store operations. This is a permanent, full-time, on-site role with a regular Tuesday-to-Saturday schedule, including opening and closing shifts, subject to business needs; the role spends 80% of the working week on the shop floor.
Role & Responsibilities
- Define and communicate SMART quarterly store and team performance goals with the Retail Business Manager.
- Develop and manage monthly commercial plans for each Retail Consultant, tracking and measuring performance to drive results.
- Lead daily briefings on priorities, targets, feedback and updates.
- Apply a merchant mindset, understand key business drivers, and use organizational agility to meet and exceed commercial targets.
- Activate tactical campaigns and integrate new products through in-store training to improve KPI performance and drive behavioral change.
- Share best practices with fellow Store Managers and contribute to the market’s commercial success.
- Monitor team performance and work with the Retail Business Manager and Trainer to uphold capabilities and values through training, feedback and performance coaching.
- Spend 80% of the working week on the shop floor observing and coaching the team.
- Partner on talent development and succession plans to promote growth and retention.
- Inspire the team to deliver the Aesop customer experience by role-modelling excellence, observing team and customer interactions, and providing ongoing training, feedback and coaching.
- Analyze Voice of the Customer data and act on customer feedback to enhance the in-store experience.
- Collaborate with Marketing, Visual Merchandising and the Retail Business Manager on strategic planning and execution of visual merchandising and marketing initiatives.
- Participate in recruiting Retail Consultants and select candidates aligned with Aesop’s culture and the store’s needs.
- Approve Retail Consultant induction and probation, ensuring required capabilities are achieved.
- Ensure efficient store operations while prioritizing time on the shop floor with customers and consultants.
- Uphold Aesop retail standards, including grooming guidelines and the five-senses experience.
Qualifications
- At least 4 years of experience successfully leading and motivating a team in a customer- and sales-focused retail or hospitality environment.
- Excellent commercial acumen and the ability to define, role-model and monitor behaviors that achieve sales targets and KPIs.
- Ability to lead the creative art of selling through exceptional conversations and cross-category sales.
- Strong coaching and feedback skills, with a track record of building teams that drive employee and customer retention.
- Work full-time on-site on a regular Tuesday-to-Saturday schedule, including opening and closing shifts; the schedule may change according to business needs.
- Ability to work on the sales floor for extended periods, walk up and down stairs and/or a ladder as needed, and regularly lift up to 25 lbs.
Skills
Experience
At least 4 years leading and motivating a team in a customer- and sales-focused retail or hospitality environment.
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 36.06 to USD 38.46 per hour.
Benefits
Eligible for a monthly incentive program based on monthly sales performance; vacation, and depending on locality, paid time off or paid sick leave subject to local laws; access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; mental health and wellness programs.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Leader», «Retail Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.