- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Store Manager for its Leeds store to lead and develop Retail Consultants, deliver inclusive customer experiences, and drive store performance. The role includes budgeting, store-specific marketing, client-base development and coordinating daily team activities; it is permanent, full-time, 40 hours per week, on-site, with some weekend work.
Role & Responsibilities
- Lead, motivate and develop a team of Retail Consultants to deliver memorable, inclusive customer experiences and drive store performance.
- Guide customers to products relevant to their needs through attentive listening and engagement.
- Manage store budgeting and store-specific marketing.
- Build the store’s client base.
- Coordinate the daily activities of the Retail Consultants.
- Work full-time on-site, including some weekends.
Qualifications
- Management experience in a customer service environment.
- Proven selling skills and ability to drive commercial outcomes.
- Successful experience leading and coaching a team and creating an inclusive, psychologically safe work environment.
- Ability to use empathy to manage interpersonal relationships.
- Open mindset and deep curiosity, with the ability to understand others, listen without judgement and act on diverse perspectives.
- Strong communication, problem-solving, commercial acumen and merchandising skills.
- Working knowledge of skin care and the skin care industry is advantageous.
- Knowledge of hair care, body care, fragrance and home categories is advantageous.
- Computer literacy, including strong familiarity with Microsoft Office.
Skills
Experience
Management experience in a customer service environment; successful experience leading and coaching a team.
Workplace
This position is based in Leeds, England, UK.
Explore jobs in England or in the UK.
Benefits
Up to 50% product discount; cycle-to-work scheme; in-house product and core skills training; competitive bonus opportunity based on store performance; development options including complimentary LinkedIn Learning access; employee assistance programmes; complimentary Headspace mindfulness subscription. Professional development, career growth, employee wellbeing initiatives, volunteering and matched giving programmes are also offered.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Manager», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.