- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop’s Retail Training and Performance Manager builds retail capability and drives regional performance through employee training and development, strengthening customer experience and retail results. The role partners with retail teams and regional stakeholders to align learning, operations and business priorities. Permanent, full-time position.
Role & Responsibilities
- Build retail capability and drive performance across the region.
- Plan and deliver training and development for retail employees to uphold high standards of retail practices and processes, enhance customer experience, and achieve strong retail results.
- Optimise learning and performance.
- Drive customer experience excellence.
- Deliver on the brand purpose.
- Align business operations and learning.
- Develop technical and interpersonal skills in self and others.
- Build capability to elevate customer experience and improve retail performance.
- Adapt and respond to rapidly changing operating conditions.
- Seek new knowledge of contemporary learning and capability methodologies.
- Deliver on or exceed goals and targets.
- Facilitate and coach.
- Apply learning methodologies and adult learning principles.
- Build, motivate and develop teams.
- Analyse performance and take appropriate responsive action.
- Manage relationships and collaborate effectively.
- Solve problems and make decisions within business boundaries.
- Communicate effectively in writing and verbally.
- Apply strong commercial acumen.
- Monitor talent succession and retention, performance ratings, engagement survey participation and scores, and training engagement and completion.
- Monitor sales performance and retail KPIs, customer compliments and complaints, health and safety adherence, and volunteering participation.
Qualifications
- Background in facilitation and coaching.
- Specialised knowledge of learning methodologies and adult learning principles.
- Accomplished in team building, motivation and development.
- Proven ability to analyse performance and take appropriate responsive action.
- Track record of strong relationship management and collaboration.
- Ability to solve problems and make decisions within business boundaries.
- Strong written and verbal communication skills.
- Excellent commercial acumen.
Skills
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.