- Location
- Stuttgart Baden-Württemberg Germany
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop is seeking a Retail Consultant for its Stuttgart store on a fixed-term, full-time or part-time basis; schedules listed include 38.5 hours per week or 130, 100 or 70 hours per month. The role centres on attentive customer consultations, multisensory product experiences and lasting client relationships.
Role & Responsibilities
- Welcome customers warmly and create a calm, trusting store experience.
- Listen attentively, ask targeted questions and understand customer needs to provide personalised recommendations that support long-term relationships.
- Create multisensory product experiences and rituals, such as hand-washing rituals and fragrance sampling, to bring products to life and build a connection with the brand.
- Guide customers throughout their store visit, from first contact to farewell, with attention to detail and a lasting positive experience.
- Build trusting relationships and an authentic brand experience that encourage repeat visits and recommendations.
Qualifications
- Initial customer-service experience combined with demonstrably successful, target-oriented sales ability.
- Strong team awareness and the ability to motivate colleagues towards shared goals and actively foster a positive work environment.
- Excellent communication and problem-solving skills, with empathy to build strong, trusting relationships with customers and colleagues.
- A passion for skincare and an understanding of haircare, body care, fragrance and lifestyle products; cosmetics expertise is an advantage.
- A proactive approach and the ability to remain customer-focused and solution-oriented in challenging situations.
Skills
Experience
Initial professional experience in customer service.
Workplace
This position is based in Stuttgart, Baden-Württemberg, Germany.
Explore jobs in Baden-Württemberg or in Germany.
Benefits
Comprehensive social benefits; competitive remuneration; individual personal and professional development; a steep learning curve; strong team spirit; an open, collaborative culture; national and international career perspectives.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Skincare Consultant», «Beauty Sales Consultant», «Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.