- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Retail Consultant for its Munich store to welcome customers, provide personalised product recommendations and create considered, multisensory experiences that build lasting relationships. The role is available full-time at 38.5 hours per week or part-time at 130, 100 or 70 hours per month, on a fixed-term contract.
Role & Responsibilities
- Welcome customers warmly and create a relaxed, trusting store experience.
- Listen attentively, ask targeted questions and develop personalised recommendations that support long-term customer relationships.
- Create multisensory product experiences and rituals, such as hand-washing rituals and fragrance sampling, to bring products to life and deepen customers’ connection with the brand.
- Guide customers throughout their store visit, from first contact through farewell, with attention to detail and a lasting positive experience.
- Build trusting relationships and an authentic brand experience that encourage repeat visits and recommendations.
Qualifications
- Initial customer-service experience combined with demonstrably successful, target-oriented sales ability.
- Strong team spirit and the ability to motivate colleagues toward shared goals and actively foster a positive working environment.
- Excellent communication and problem-solving skills, empathy, and the ability to build strong, trusting relationships with customers and colleagues.
- Passion for skincare and a good understanding of haircare, body care, fragrances and lifestyle products; cosmetics expertise is an advantage.
- A proactive, solution-oriented approach and the ability to remain customer-focused in challenging situations.
Skills
Experience
Initial professional experience in customer service.
Workplace
The successful candidate will be located in Munich, Bavaria, Germany.
Explore jobs in Bavaria or in Germany.
Benefits
Comprehensive social benefits; attractive, competitive compensation; individual personal and professional development; a strong learning curve; strong team spirit and an open, collaborative culture; diverse national and international opportunities.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Beauty Consultant», «Skincare Consultant», «Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.