- Location
- Cologne North Rhine-Westphalia Germany
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Retail Consultant for its Cologne store to welcome customers, offer personalised product guidance and create thoughtful, multisensory experiences that build lasting relationships. This is a fixed-term, part-time position of 80 hours per month.
Role & Responsibilities
- Welcome customers warmly and invite them to a considered, unhurried store experience that creates a trusting atmosphere.
- Listen attentively and use focused questions to understand customer needs, provide personalised recommendations and build long-term relationships.
- Create multisensory product experiences and rituals, such as hand-washing rituals or fragrance sampling, that bring products to life and foster a deeper connection with the brand.
- Guide customers throughout their store visit, from first contact to farewell, with attention to detail and a lasting, positive experience.
- Build trusting relationships and an authentic brand experience that encourage customers to return and recommend the brand.
- Present products relevant to customer needs and contribute to an exceptional, holistic customer experience and overall commercial success.
Qualifications
- Initial customer-service experience combined with demonstrably successful, target-oriented sales ability.
- Strong awareness of team dynamics and the ability to motivate colleagues towards shared goals and actively foster a positive working environment.
- Excellent communication and problem-solving skills, with a high degree of empathy to build strong, trusting relationships with customers and colleagues.
- A passion for skincare and a good understanding of haircare, body care, fragrances and lifestyle products; cosmetics expertise is an advantage.
- A proactive approach and the ability to remain customer- and solution-focused in challenging situations.
Skills
Experience
Initial professional experience in customer service.
Workplace
This position is based in Cologne, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Benefits
Comprehensive social benefits; attractive and competitive compensation; individual personal and professional development, a steep learning curve, strong team spirit and an open, collaborative company culture; diverse national and international career prospects.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Skincare Consultant», «Sales Consultant», «Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.