Aesop Retail Consultant

About Aesop

Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.

Role & Responsibilities

• Contribute to store goals by understanding and driving key performance indicators (KPIs).
• Agree and execute a personalized SMART monthly commercial plan with the Store Manager, breaking targets down into weekly and daily goals.
• Use data and insights to optimize performance and identify growth opportunities.
• Share innovative ideas to increase traffic, conversion and customer loyalty.
• Connect with customers through storytelling, understand their needs and recommend products relevant to their lives.
• Create a personalized customer journey, from a warm welcome and genuine engagement to product demonstrations and regimen building.
• Guide customers to the sink or fragrance area using hands-on demonstrations and verbal guidance, and demonstrate recommended products on their hands.
• Deliver a memorable departure and build lasting relationships through attentive service, offering complete regimens and samples, and warmly inviting customers to return.
• Embody Aesop’s values and seek support for continuous improvement.
• Complete retail induction and ongoing learning pathways through Methodos.
• Practise and refine customer-experience capabilities, especially during quieter periods.
• Attend and apply product and campaign training, sharing expertise with colleagues.
• Seek feedback and coaching to develop knowledge, skills and career within Aesop.
• Follow Aesop’s grooming guidelines and retail standards to deliver the five-senses experience consistently.
• Complete stock, inventory and store-presentation tasks.

Qualifications

• Experience working successfully as part of a customer-focused team, ideally in retail or hospitality, with attention to detail in selling and delivering tailored experiences.
• A merchant mindset that is both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A strong interest in selling premium products and enthusiasm for Aesop’s skincare and fragrance offerings.
• Flexible availability, including the ability to work three full days per week with at least one guaranteed weekend day.
• Ability to work on the sales floor for extended periods, use stairs and/or a ladder as needed, and regularly lift up to 25 lbs.

Skills

Experience

Experience working as part of a customer-focused team; retail or hospitality experience is preferred.

Compensation

The base compensation for this position is USD 21.50 per hour.

Benefits

Eligible for a monthly incentive program based on monthly sales performance; access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; access to mental health and wellness programs.

Culture

In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.