Aesop Retail Consultant

About Aesop

Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.

Role & Responsibilities

• Contribute to store goals by understanding and driving key performance indicators (KPIs).
• Agree and execute a personalized SMART monthly commercial plan with the Store Manager, breaking targets down into weekly and daily goals.
• Use data and insights to optimize performance continuously and identify growth opportunities.
• Share innovative ideas to increase traffic, conversion, and customer loyalty.
• Connect with customers through storytelling, understand their needs, and show how products fit into their lives.
• Create a personalized customer journey, from a warm welcome and genuine engagement through product demonstrations and regimen building.
• Guide customers to the sink or fragrance area and demonstrate recommended products on their hands.
• Provide attentive service, recommend complete regimens and samples, and conclude interactions with a warm invitation to return.
• Embody Aesop’s values and seek support for continuous improvement.
• Complete retail induction and ongoing learning pathways through Methodos.
• Practice and refine customer experience capabilities, particularly during quieter periods.
• Attend and apply product and campaign training, sharing expertise with colleagues.
• Seek feedback and coaching to develop knowledge, skills, and career within Aesop.
• Follow Aesop’s grooming guidelines and retail standards to deliver a consistent five-senses experience.
• Complete stock, inventory, and store presentation tasks diligently.

Qualifications

• Experience working successfully as part of a customer-focused team, ideally in retail or hospitality, with attention to detail in selling and delivering tailored experiences.
• Customer-focused and commercially driven merchant mindset.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• Passion for selling premium products and enthusiasm for Aesop’s skincare and fragrance offerings.
• Flexible availability, including the ability to work three full days per week with at least one guaranteed weekend day.
• Ability to work on the sales floor for extended periods, climb a flight of stairs and/or ladder as needed, and regularly lift up to 25 lbs.
• Authorization to work in the United States on a full-time, permanent, ongoing basis; immigration support or sponsorship is not offered.

Skills

Compensation

The base compensation for this position is USD 20.50 per hour.

Benefits

Eligibility for a monthly sales-performance incentive; access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions, and mentorship programs; Employee Resource Groups; access to mental health and wellness programs.

Culture

In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.