- Location
- Bern Bern Switzerland
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop is seeking a Retail Consultant for its Bern store on a fixed-term, part-time basis of approximately 55 hours per month. The role centres on personalised product advice, multisensory rituals and an attentive, end-to-end customer experience that builds lasting relationships.
Role & Responsibilities
- Welcome customers warmly and invite them to enjoy a calm, unhurried store experience that fosters trust.
- Listen attentively and ask targeted questions to understand customer needs, offer personalised recommendations and support long-term customer relationships.
- Create multisensory product experiences and rituals, such as hand-washing rituals or fragrance sampling, that bring products to life and deepen customers’ connection with the brand.
- Guide customers throughout their store visit, from first contact to farewell at the door, with attention to detail and a lasting positive experience.
- Build trusting customer relationships and an authentic brand experience that encourage repeat visits and recommendations.
Qualifications
- Initial customer-service experience combined with demonstrably successful, target-oriented sales ability.
- Strong understanding of team dynamics and the ability to motivate colleagues towards shared goals and actively foster a positive working environment.
- Excellent communication and problem-solving skills, with a high degree of empathy to build strong, trusting relationships with customers and colleagues.
- A passion for skincare and an appreciation of haircare, body care, fragrance and lifestyle products; cosmetics expertise is an advantage.
- A proactive approach and the ability to remain customer-focused and solution-oriented in challenging situations.
Skills
Experience
Initial professional experience in customer service.
Workplace
The role is situated in Bern, Bern, Switzerland.
Explore jobs in Bern or in Switzerland.
Benefits
Comprehensive social benefits; attractive, competitive compensation; individual personal and professional development; a steep learning curve; strong team spirit; an open, cooperative culture; and diverse national and international career opportunities.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Consultant», «Beauty Advisor», «Skincare Consultant», «Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.