- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Aesop
Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.
Aesop seeks a Store Manager for its Talent Community in London to lead and develop a team of Retail Consultants, deliver inclusive customer experiences and drive store performance. The permanent, full-time, on-site role includes some weekend work and responsibility for budgeting, store-specific marketing and client-base development.
Role & Responsibilities
- Engage with customers, listen to their needs and guide them to relevant products.
- Lead, motivate and develop the team to deliver memorable, inclusive customer experiences and drive store performance.
- Manage store budgeting, store-specific marketing and client-base development.
- Coordinate the daily activities of the Retail Consultants.
- Work on-site, including some weekends.
Qualifications
- Management experience in a customer service environment.
- A proven track record in effective selling and the ability to drive commercial outcomes.
- Experience successfully leading and coaching a team and creating an inclusive, psychologically safe work environment.
- Ability to use empathy to manage interpersonal relationships.
- An open mindset and deep curiosity, with the ability to understand others, listen without judgement and act on diverse perspectives.
- Strong communication, problem-solving, commercial acumen and merchandising skills.
- Working knowledge of skincare and the skincare industry is advantageous.
- Knowledge of haircare, body care, fragrance and home categories is advantageous.
- Computer literacy, including strong familiarity with the Microsoft Office suite.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Up to 50% product discount; cycle-to-work scheme; in-house product and core skills training; store-performance-based bonus opportunity; development resources, including complimentary LinkedIn Learning access; employee assistance programmes; complimentary Headspace mindfulness subscription; professional development, career growth, employee wellbeing initiatives, volunteering and matched giving programmes.
Culture
In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Aesop, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Store Manager», «Store Leader», «Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.