Aesop Assistant Store Manager

About Aesop

Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.

Role & Responsibilities

• Partner with the Store Manager to define and communicate SMART quarterly performance goals for the store and team.
• Support the Store Manager in developing and managing monthly commercial plans for each Retail Consultant, tracking and measuring performance to drive results.
• Facilitate daily briefings with the Store Manager to align priorities and targets, share feedback and communicate updates.
• Apply a merchant mindset, understand key business drivers and use organisational agility to meet and exceed commercial targets.
• Activate tactical campaigns and integrate new products through in-store training to improve KPI performance and encourage behavioural change.
• Share best practices with fellow Store Managers and contribute to the market’s commercial success.
• Inspire the team to deliver the Aesop customer experience by modelling excellence, observing team and customer interactions, and providing ongoing training, feedback and coaching.
• Analyse Voice of the Customer data and work with the Store Manager to improve the in-store customer experience.
• Collaborate with Marketing, Visual Merchandising and the Retail Business Manager on strategic planning and execution of visual merchandising and marketing initiatives.
• Support the Store Manager in signing off Retail Consultant induction and probation.
• Monitor and manage team performance, partnering with the Retail Business Manager and Trainer to uphold capabilities and values through training, feedback and performance coaching.
• Spend 80% of the working week on the shop floor observing and coaching the team.
• Support the Store Manager with team performance reviews and development planning.
• Ensure efficient store operations, prioritising time on the shop floor with customers and Retail Consultants.
• Uphold Aesop’s retail standards, including grooming guidelines and the five-senses experience.

Qualifications

• At least 2 years of experience successfully supervising and motivating a team in a customer- and sales-focused retail or hospitality environment.
• Excellent commercial acumen and the ability to define, model and monitor behaviours that achieve sales targets and KPIs.
• Ability to lead the creative art of selling through exceptional conversations and cross-category sales.
• Strong coaching and feedback skills, with the ability to build teams that drive employee and customer retention.
• Flexible scheduling availability, including capacity to work 5 full days per week; weekend availability is required, including opening and closing shifts.
• Ability to work on the sales floor for extended periods, use stairs and/or a ladder as necessary, and regularly lift up to 25 lbs.

Skills

Experience

At least 2 years supervising and motivating a team in a customer- and sales-focused retail or hospitality environment.

Compensation

The base compensation for this position ranges from USD 26 to USD 29 per hour.

Benefits

Monthly sales-performance incentive eligibility; vacation and, depending on locality, Paid Time Off or Paid Sick Leave subject to local laws; access to L’Oréal’s internal shop for discounted products; unlimited e-learning, Lunch & Learn sessions and mentorship programmes; Employee Resource Groups; mental health and wellness programmes.

Culture

In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.