Aesop Assistant Store Manager

About Aesop

Aesop makes skin, hair and body care, fragrances and scents for the home. It began in a Melbourne hair salon in 1987 and joined L’Oréal in 2023.

Role & Responsibilities

• Partner with the Store Manager to define and communicate SMART quarterly performance goals for the store and team.
• Support the Store Manager in developing and managing monthly commercial plans for each Retail Consultant, tracking and measuring performance to drive results.
• Facilitate daily briefings with the Store Manager to align on priorities and targets, share feedback and communicate updates.
• Apply a merchant mindset, understand key business drivers and demonstrate organizational agility to meet and exceed commercial targets.
• Support tactical campaign activation and integrate new products through in-store training to drive KPI performance and behavioral change.
• Share best practices with fellow Store Managers and contribute to the market’s commercial success.
• Inspire and enable the team to deliver the Aesop customer experience by role-modelling excellence, observing team and customer interactions, and providing ongoing training, feedback and coaching.
• Analyze Voice of the Customer data and work with the Store Manager to improve the in-store customer experience.
• Collaborate with Marketing, Visual Merchandising and the Retail Business Manager on strategic planning and execution of visual merchandising and marketing initiatives.
• Support the Store Manager in signing off Retail Consultant inductions and probation.
• Monitor and manage team performance with the Retail Business Manager and Trainer, using training, feedback and performance coaching to uphold capabilities and values.
• Spend 80% of the working week on the shop floor observing and coaching the team.
• Support the Store Manager with performance review conversations and team development planning.
• Ensure efficient store operations, prioritizing time on the shop floor with customers and consultants.
• Uphold Aesop retail standards, including grooming guidelines and the five-senses experience.

Qualifications

• At least 2 years of experience supervising and motivating a team in a customer- and sales-focused retail or hospitality environment.
• Excellent commercial acumen and the ability to define, role-model and monitor behaviors that achieve sales targets and KPIs.
• Ability to lead the art of selling through exceptional conversations and cross-category sales.
• Proven ability to coach, provide feedback and build teams that support employee and customer retention.
• Flexible availability to work 5 full days per week, including weekends, opening shifts and closing shifts.
• Ability to work on the sales floor for extended periods, use stairs and/or a ladder as necessary, and regularly lift up to 25 lbs.

Skills

Experience

At least 2 years supervising and motivating a team in a customer- and sales-focused retail or hospitality environment.

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Monthly sales-performance incentive program; vacation and, depending on locality, paid time off or paid sick leave subject to local laws; VIP access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning, Lunch & Learn sessions and mentorship programs; Employee Resource Groups; access to mental health and wellness programs.

Culture

In an Aesop store, consultants demonstrate products and help visitors choose a routine. The architecture varies by location, down to the materials used around the demonstration basin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.