- Location
- Düsseldorf North Rhine-Westphalia Germany
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 29, 2026
About Acqua Di Parma
Founded in Parma in 1916, Acqua di Parma embodies refined Italian elegance, artisanal excellence, and a timeless approach to fragrance and lifestyle. As an employer, the Maison offers an environment where heritage and innovation meet, inviting talents to contribute to a world of exceptional perfumery, luxury hospitality, retail, marketing, and craftsmanship. Part of the LVMH family, Acqua di Parma combines the intimacy of a historic Italian house with the opportunities of a global luxury group. Its culture values authenticity, savoir-faire, service excellence, and a shared passion for creating luminous experiences that celebrate the Italian art of living.
Acqua di Parma is seeking a Training and Retail Operations Manager to drive retail strategy, sales performance, KPI management and training development. The role covers counter operations, point-of-sale standards, employee training, market analysis and CRM systems. This is a permanent, full-time position with hybrid working.
Role & Responsibilities
- Develop and implement national retail strategies focused on sales growth.
- Monitor and analyze relevant KPIs, then define targeted training measures.
- Provide operational support to counters, particularly for merchandise management and IT matters.
- Oversee point-of-sale presentation to ensure consistent brand presence.
- Plan, organize and deliver employee training sessions and conferences.
- Develop local training strategies and structures to support Acqua di Parma sales targets.
- Conduct ongoing market monitoring and competitor analysis.
- Analyze market and competitor trends to identify business opportunities.
- Manage and develop CRM systems to strengthen customer retention.
Qualifications
- Several years of retail experience, such as counter or store management or branch management, with an interest in a new challenge.
- Relevant experience in training, preferably retail training.
- Good knowledge of the luxury cosmetics market.
- Fluency in German and very good English skills.
- Willingness to travel in Germany, Austria and Switzerland.
- Excellent relationship management, an analytical mindset, and an open, communicative personality.
Skills
Experience
Minimum 3 years; several years of retail experience and relevant training experience, preferably in retail training.
Workplace
The role is situated in Düsseldorf, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Benefits
Flexible working hours and mobile working; laptop, headset and smartphone; 30 days of annual leave; variable bonus; occupational pension provision; vermögenswirksame Leistungen (vwL); health and fitness offers; an annual allowance of free and discounted Acqua di Parma and LVMH Beauty products; employee discounts through Family & Friends offers and Corporate Benefits; international career opportunities at Acqua di Parma and LVMH Maisons.
Culture
Acqua di Parma fosters a refined, collaborative workplace shaped by Italian craftsmanship, timeless elegance, and a deep respect for artisanal quality. As an employer, it offers an environment where creativity, attention to detail, and exceptional client experience are valued, encouraging teams to preserve the Maison’s heritage while contributing to its international growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Acqua Di Parma, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Manager», «Retail Operations and Training Lead», «Retail Performance and Training Manager», «Retail Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.