A. Lange & Söhne Watch Advisor

Location
Seniority Mid-Level
Posted ✦ Today
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A. Lange & Söhne seeks a Watch Advisor in London (Harrods) to deliver expert horology-led sales and client service in a flagship luxury environment.

Overview

A. Lange & Söhne is a German haute horlogerie manufacture celebrated for precision engineering, artisanal finishing and limited-production mechanical timepieces. The brand operates within the Richemont group and is recognised for a rigorous commitment to craftsmanship, technical innovation and a discreet, client-focused retail experience.

Role & Responsibilities

  • Deliver exceptional, personalised sales and after-sales service to high-net-worth clients within the Harrods boutique.
  • Build and manage a portfolio of clients through proactive clienteling, appointment scheduling and follow-up communications.
  • Demonstrate authoritative product knowledge of A. Lange & Söhne collections, movements and complications to educate clients and close sales.
  • Achieve and exceed individual and boutique sales targets while contributing to store KPIs and seasonal campaigns.
  • Maintain boutique presentation standards: merchandising, stock control, secure handling of high-value inventory and accurate transaction processing.
  • Coordinate with the brand’s after-sales/service teams and external service centres to manage repairs, servicing and client enquiries.
  • Participate in product launches, private events and trunk shows; represent the brand at in-store activations.

Qualifications

  • Minimum 2 years’ professional experience in luxury watch or high-end jewellery retail, preferably within a flagship or departmental store environment.
  • Proven track record of consultative selling to affluent and international clientele.
  • Deep understanding of mechanical watchmaking, complications and high-end finishing; formal horology training is advantageous.
  • Fluent English and excellent verbal presentation skills; additional languages are a plus.
  • Right to work in the UK and flexibility to work retail hours including weekends and evenings.
  • Impeccable grooming, discretion and the ability to represent a couture-level brand.

Skills

Clienteling and relationship management Consultative luxury selling and closing techniques Detailed product knowledge of mechanical watches and complications Visual merchandising and boutique presentation Appointment management and diary organisation Secure handling of high-value inventory and transaction accuracy

Experience

At least 2 years’ experience in luxury watch or high-end jewellery retail, with demonstrable success selling to affluent and international clients; experience within a flagship store or department-store environment preferred.

Education

Secondary education (GCSE/A-level or equivalent). Professional training in horology or a luxury retail qualification is desirable but not mandatory.

Workplace

The successful candidate will be located in London, England, UK. 463 luxury roles are listed in London on Cerulean, 12 posted in the last 48 hours. Across the England region, Cerulean lists 581 open positions — 14 listed in the past two days. Cerulean currently advertises 618 open roles in UK, including 18 added in the last 48 hours.

Culture

The brand cultivates a culture of technical excellence, meticulous attention to detail and quiet luxury. Staff are expected to combine deep product expertise with personalised, discreet client service; collaboration with Richemont’s retail and after-sales networks supports professional development and specialised training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.