A. Lange & Söhne Senior Watch Sales Advisor

About A. Lange & Söhne

A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns to build new relationships.
• Serve as the first point of contact for customer queries and complaints, resolve issues, refer complex cases to others, and ensure customers receive an appropriate response.
• Set clear objectives for each sales call or meeting; present using standard materials; and ask relevant questions to assess customer interest and identify and address needs for further information or explanation.
• Identify potential customers through information, referrals, and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Recommend products or services that meet customers’ stated needs, use personal expertise to propose quantities and product configurations, explain the selection, and invite customers to purchase at standard prices and terms of sale.
• Schedule follow-up actions and enter relevant customer contact information into the CRM system to support call planning, customer retention, and business development.
• Assist with developing internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge of organizational policies and procedures and applicable regulatory codes and codes of conduct; follow those standards and obtain supervisor or manager authorization for exceptions to mandatory procedures.
• Respond to personal objectives and use performance management systems to improve individual performance, or monitor team performance, allocate work, review completion, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; obtain or maintain relevant external professional accreditation; and stay informed about relevant technology, external regulation, and industry best practices through ongoing education, conferences, and specialist media.

Skills

Culture

A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.