A. Lange & Söhne Senior Watch Advisor

About A. Lange & Söhne

A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints; resolve them or refer complex issues to others, ensuring customers receive an appropriate response.
• Set objectives for each sales call or meeting; present using standard materials; assess customer interest through relevant questions and address areas requiring further information or explanation.
• Identify potential customers through information, referrals and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Recommend products or services that meet customers’ stated needs, propose quantities and product configurations, explain the selection and invite purchases at standard prices and terms of sale.
• Schedule follow-up actions and enter relevant customer information into the CRM system after each contact to support call planning, customer retention and business development.
• Assist with developing internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Apply organizational policies, procedures, relevant regulations and codes of conduct; obtain supervisor or manager authorization for exceptions to mandatory procedures.
• Meet personal objectives and use performance management systems to improve performance; or monitor team performance, allocate and review work, take corrective action to ensure timeliness and quality, and contribute to individual performance management and appraisal.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; obtain or maintain relevant external professional accreditation.
• Maintain knowledge of relevant technology, external regulation and industry best practices through ongoing education, conferences and specialist media.

Skills

Culture

A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.