A. Lange & Söhne Flagship Boutique Director

Overview

A. Lange & Söhne, a revered name in the luxury watch sector since its legendary revival in 1994, is synonymous with precision and tradition. As part of the Richemont Group, the brand is committed to upholding its ethos of 'state-of-the-art tradition' while innovating with exceptional new products. The company values continuous improvement, expecting the same dedication from its employees as it does from its timepieces.

Role & Responsibilities

• Drive continuous growth in boutique performance and key results.
• Manage and take full responsibility for boutique operations and performance.
• Pursue new business opportunities with an entrepreneurial mindset.
• Achieve sales targets and build long-term customer relationships.
• Lead and organize a top-tier boutique team.
• Exceed boutique budget in line with retail strategy.
• Plan and execute monthly meetings and actions.
• Support management in implementing the boutique commission system.
• Ensure compliance with HQ commercial guidelines.
• Maximize profit by managing and minimizing costs.
• Analyze and review sales with management to refine future forecasts.
• Lead boutique team with clear communication of goals, responsibilities, and brand standards.
• Foster team spirit and pride in working for A. Lange & Söhne.
• Recruit, onboard, and train new staff as part of the 'Lange family.'
• Maintain high-level displays and visual merchandising.
• Act as the boutique's 'face' and brand ambassador.
• Maintain professional relationships with service suppliers and local stakeholders.
• Ensure compliance with group and brand procedures.
• Conduct accurate inventory and quality control audits.
• Provide a safe and clean store environment.
• Ensure compliance with financial and legal regulations.
• Report sales to the CEO and retail management in Japan.
• Identify strengths and weaknesses in operations and define action plans.
• Define boutique navigation scenarios and mobilize sales associates.
• Develop programs to convert prospects into customers.
• Build a sustainable customer network across Japan.
• Maintain continuous relationships with customers, focusing on VIPs.
• Use iCM to propose customer strategies and track customer interactions.
• Participate in customer events and handle client complaints.
• Develop agile communication and cooperation with other boutique managers.
• Participate in international retail community activities.

Qualifications

• Minimum of 7 years of experience in luxury retail management with direct reports, preferably in watchmaking.
• High interpersonal and people management skills.
• Strong local customer network and excellent client management abilities.
• Results-oriented mindset.
• Fluency in English and Japanese, additional languages are advantageous.

Skills

Experience

A minimum of 7 years of practical experience in luxury retail management and boutique operations, with direct reports. Experience in the watch industry is preferred.

Workplace

Compensation

Competitive remuneration and benefits package, details to be provided at the offer stage.

Benefits

Influential role contributing to brand success locally, opportunities to work with high-value watches and clientele, continuous learning and career development opportunities, international exposure through local and global events and projects.

Culture

A. Lange & Söhne fosters a culture of excellence, innovation, and tradition. Employees are encouraged to embody the brand's values of precision and continuous improvement, contributing to a supportive and dynamic workplace environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.