- Location
- Busan Busan South Korea
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 10, 2026
About A. Lange & Söhne
A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.
The Boutique Manager assists with daily operations at A. Lange & Söhne’s Busan boutique, leading store teams, managing staffing and customer issues, and supporting sales performance and client engagement. The role is full-time.
Role & Responsibilities
- Assist the Store Manager with daily store operations and ensure compliance with company policies and store management guidelines.
- Manage staffing issues, including shift and rota planning, to ensure effective coverage and operational efficiency.
- Address customer issues and complaints promptly to improve service quality and customer satisfaction.
- Lead a team of demonstration specialists in presenting product and service features to maximize customer engagement.
- Ensure the team delivers consistent product and service information in accordance with established messaging and positioning.
- Oversee the day-to-day operations of a small- to medium-sized store, including the front end, back end and sales floor, to achieve sales performance goals.
- Supervise teams recording and processing customer orders, ensuring accuracy and efficiency.
- Aggregate and analyse customer issues to develop effective response strategies.
- Develop and implement short- to medium-term work schedules, approving overtime or additional resources as needed to meet commitments.
- Identify opportunities to cross-sell additional products or services during customer interactions.
- Set clear objectives for sales calls or meetings, present standard materials to customers, and ask relevant questions to gauge interest and address information gaps.
- Develop and execute customer contact plans to communicate product launches, engage potential customers in sales campaigns and build new relationships.
- Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases for appropriate handling.
- Recommend products or services suited to customer needs, explain selections and invite purchases under standard terms.
- Participate in assessment and development planning, formal and informal training, and coaching to enhance capabilities and maintain professional accreditation.
- Stay informed about relevant technology, external regulations and industry best practices through ongoing education, conferences and specialist media.
- Use performance management systems to improve individual performance or monitor team performance, allocate work, review completion and take corrective action to ensure timeliness and quality.
- Contribute to formal individual performance management and appraisal processes.
Qualifications
- Short-cycle tertiary education.
- Experience managing people and resources to achieve specific results within limited timeframes.
- Ability to handle the majority of situations and provide guidance to others.
Skills
Experience
Experience managing people and resources to achieve specific results within limited timeframes; experience enables the job holder to handle the majority of situations and advise others.
Education
Short-cycle tertiary education.
Workplace
The successful candidate will be located in Busan, Busan, South Korea.
Explore jobs in South Korea.
Culture
A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.