A. Lange & Söhne Boutique Flagship Director

About A. Lange & Söhne

A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.

Role & Responsibilities

• Exceed individual and overall boutique sales budgets in accordance with brand retail strategy, analyzing sales figures and market trends to refine projections and ensure maximum market satisfaction
• Plan and implement monthly sales meetings and strategic actions; achieve all Boutique KPIs defined by regional management
• Control and minimize operational costs to maximize profit while adhering to headquarters commercial guidelines and the Retail Manual
• Lead the boutique team by communicating clear objectives, performance expectations, brand standards and procedures; set individual and collective targets with regular performance tracking and constructive feedback
• Recruit, onboard, develop and retain high-performing boutique talent; coach team members through one-on-one meetings, performance reviews and identification of training needs
• Manage employee performance effectively, recognizing achievements while addressing performance or behavioral concerns in partnership with Human Resources
• Foster a collaborative, inclusive and high-performance culture that promotes engagement, teamwork and pride in representing A. Lange & Söhne; maintain a strong presence on the sales floor, leading by example
• Ensure the highest standards of boutique presentation, displays, visual merchandising and overall condition in accordance with Maison guidelines
• Oversee all aspects of daily boutique operations, ensuring efficiency and consistent compliance with Group and Maison policies, procedures and internal controls
• Maintain the accuracy and integrity of inventory and stock, including stock movements, transfers, quality control and monthly, quarterly and annual stocktakes; investigate and resolve discrepancies
• Ensure the boutique is fully compliant and audit-ready, proactively addressing findings and implementing corrective actions
• Ensure accuracy, completeness and timely submission of all boutique reporting, including monthly reports, sales and operational data
• Define boutique navigation scenarios and mobilize Sales Associates to competently deliver the Lange selling ceremony using appropriate brand verbiage and tools
• Generate interest in target prospects and develop specific programs to acquire new high-potential customers; build a sustainable client network within the area
• Maintain and support the team's ongoing relationships with clients as part of the "Lange family"; ensure special attention to existing and new VIP customers to maintain loyalty
• Identify opportunities and propose clienteling strategy using CRM tools; obtain, input and update client information to track clienteling activities
• Identify current and future customer requirements by establishing rapport with potential and actual customers
• Participate in boutique, local and international client events as needed; handle client complaints with care, de-escalating issues and reporting boutique, brand or product-related matters to the regional office
• Follow up and coordinate individual repairs and customer service-related matters
• Develop agile communication and increase cooperation with other boutique managers in the region; participate in the Lange international retail community to share insights and best practices
• Maintain a safe, secure, clean and professional boutique environment, ensuring all security and operational procedures are consistently followed

Qualifications

• 7+ years of progressive experience in luxury retail, including significant leadership and boutique management experience; fine watch and/or jewelry experience preferred
• Proven track record of driving sales growth, achieving commercial targets and managing boutique performance and profitability
• Demonstrated ability to lead, develop, coach and retain high-performing teams, including performance management and talent development
• Commercial and financial acumen with the ability to analyze sales performance, KPIs, client data and market trends and translate insights into actionable strategies
• Expertise in luxury client development and CRM with demonstrated success in acquiring, cultivating and retaining high-value and VIP clientele
• Exceptional interpersonal and communication skills with the ability to influence, motivate and collaborate across all levels of the organization
• Sound operational judgment and attention to detail with experience maintaining brand standards, inventory controls, compliance and operational excellence
• Entrepreneurial and results-driven mindset with high accountability, initiative and sound decision-making
• Excellent organizational and prioritization skills
• Proficiency in Microsoft Office, including Excel, PowerPoint and Word
• Fluent written and verbal English; additional languages are an asset
• Ability to work a flexible retail schedule including weekends, holidays and events; willingness to travel as business needs require
• Ability to meet the physical requirements of the position, including lifting up to 40 pounds

Skills

Experience

7+ years of progressive experience in luxury retail with significant leadership and boutique management. Fine watch and/or jewelry experience preferred. Proven track record of driving sales growth, achieving commercial targets and managing boutique performance and profitability. Demonstrated ability to lead, develop and retain high-performing teams.

Education

Not specified. However, a bachelor's degree in business, retail management, hospitality or a related field is implicit for a flagship boutique director role in a luxury watch maison.

Workplace

Compensation

The base compensation for this position ranges from USD 125,000 to USD 140,000 per annum.

Benefits

Medical, dental and vision insurance programs; health savings accounts and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off; eligibility for commission.

Culture

A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.