- Location
- Busan Busan South Korea
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 10, 2026
About A. Lange & Söhne
A. Lange & Söhne is one of Germany’s most distinguished haute horlogerie houses, celebrated for precision, restraint and exceptional craftsmanship in Glashütte since 1845. As an employer, the Maison offers a rare environment where heritage and innovation meet: watchmakers, engineers, artisans and commercial teams contribute to timepieces defined by technical ingenuity and uncompromising finishing. Part of Richemont, A. Lange & Söhne combines the intimacy of a specialist manufacture with the perspective of an international luxury group. It seeks meticulous, curious and committed talents who value excellence, long-term thinking and the quiet confidence of Saxon watchmaking tradition.
The Assistant Store Manager supports daily operations at A. Lange & Söhne in Busan, including staffing and rota planning, customer issue resolution, sales support, order coordination and department workflow. The role also develops customer relationships, prioritizes work against performance standards and contributes to professional development. Full-time.
Role & Responsibilities
- Assist the Store Manager with daily store operations, ensuring alignment with company policies and store management guidelines.
- Manage staffing matters, including shift and rota planning, to maintain store performance.
- Address and resolve customer issues and complaints to enhance customer satisfaction.
- Demonstrate product and service features and relate them to customer challenges to support sales.
- Provide advanced product and service information and respond to complex customer inquiries.
- Lead day-to-day operations for a designated store department and ensure smooth workflow.
- Record and process custom and special orders, coordinating with relevant teams for delivery.
- Handle basic escalations promptly and provide managerial approvals as needed.
- Manage a monthly schedule and assign tasks to prioritize high-priority work.
- Present additional products and services during customer interactions.
- Conduct customer interviews using a detailed sales script to clarify requirements.
- Develop customer relationships through proactive outreach.
- Act as the first point of contact for customer queries and complaints.
- Identify and recommend products and services that meet customer needs and encourage purchases.
- Participate in professional development to strengthen capabilities and stay current with industry best practices.
- Prioritize workflow to meet productivity, quality and timeliness standards, using performance management systems to improve personal performance.
Qualifications
- Post-secondary non-tertiary education.
- Sound experience and understanding of straightforward procedures or systems.
- Basic experience coordinating the work of others.
Skills
Experience
Sound experience and understanding of straightforward procedures or systems; basic experience coordinating the work of others.
Education
Post-secondary non-tertiary education.
Workplace
This position is based in Busan, Busan, South Korea.
Explore jobs in South Korea.
Culture
A. Lange & Söhne offers a workplace culture rooted in Saxon watchmaking excellence, where precision, patience, and uncompromising craftsmanship guide every function. The Maison fosters a disciplined yet collaborative environment, valuing technical mastery, long-term development, and the quiet pursuit of perfection that defines its timepieces.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.