A. Lange & Söhne Assistant Boutique Manager

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Seniority Manager
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A. Lange & Söhne seeks an Assistant Boutique Manager at Harrods, London — lead sales, clienteling and boutique operations for the luxury watch maison.

Overview

A. Lange & Söhne is a German haute horlogerie maison renowned for technical precision, artisanal finishing and restrained luxury. The brand is part of the Richemont Group and operates a selective global retail network, including flagship counters and boutique concessions in premium department stores such as Harrods.

Role & Responsibilities

  • Support the Boutique Manager in day-to-day management of the Harrods boutique, ensuring the highest standards of presentation and client service.
  • Drive sales and clienteling through proactive outreach to existing and prospective high-net-worth clients; cultivate long-term relationships and personalised after-sales care.
  • Lead and coach boutique staff, managing rosters, delivering product and service training, and conducting performance reviews.
  • Oversee stock control, reconciliation and showroom inventory processes; coordinate deliveries and liaise with headquarters for replenishment and repairs.
  • Implement and maintain visual merchandising and boutique layout standards in line with brand directives and Harrods’ requirements.
  • Operate POS and CRM systems, prepare regular sales and KPI reports, and assist in budgetary planning to achieve revenue targets.
  • Ensure compliance with luxury retail loss-prevention procedures, cash handling policies and corporate governance standards.
  • Represent the brand at in-store and client events, ensuring seamless execution of VIP appointments and private viewings.

Qualifications

  • Minimum three years' experience in luxury retail sales, with at least one year in a supervisory or assistant-management role.
  • Demonstrable sales track record and proven ability to develop and retain high-value clients.
  • Strong knowledge or demonstrable interest in haute horlogerie; experience with watches or fine jewellery is strongly preferred.
  • Excellent interpersonal and communication skills, with polished presentation and telephone manner.
  • Right to work in the UK and flexibility to work evenings, weekends and during Harrods’ peak trading periods.

Skills

Clienteling and VIP relationship management Team leadership, coaching and staff development Visual merchandising and boutique presentation Inventory control and stock reconciliation Sales reporting and KPI management POS systems and CRM platforms Microsoft Excel

Experience

At least three years’ experience in luxury retail sales environments, preferably within watches or fine jewellery, including experience supervising a small sales team and operating within a flagship store or premium department-store concession.

Education

High school diploma or equivalent; vocational qualification in retail, hospitality or luxury goods is preferred.

Workplace

This position is based in London, England, UK. Cerulean lists 463 open roles in London, including 12 posted recently. The broader England area accounts for 583 active listings on Cerulean, 14 of which are new. In UK as a whole, Cerulean currently features 621 open positions, with 18 posted this week.

Culture

The brand fosters a culture of meticulous craftsmanship, understated elegance and technical excellence. Teams operate with a commitment to bespoke client service, discretion and long-term relationship building within an environment that values heritage, precision and product expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.