Sephora Stage Experience Manager, Stores

Sephora Canada is the Canadian arm of the global Sephora beauty retailer, part of the LVMH group. The brand is known for its broad portfolio of prestige beauty, emphasis on product discovery and artistry, and a digitally enabled omnichannel approach. As an employer, Sephora emphasizes development of in-store talent, inclusive customer-facing experiences and ongoing learning for beauty professionals.

1. Manage all aspects of the client experience for a single store, including oversight of in-store services, classes and event programming.
2. Own daily operations of the Beauty, Skin and Fragrance Studio (where applicable), ensuring staffing, coordination and service delivery meet brand standards.
3. Publish and manage availability and class schedules within the Services online reservation system to ensure seamless client booking and check-in.
4. Lead recruitment, coaching and development of beauty advisors and senior artistry/skincare roles; plan and deliver training for new hires and ongoing team skill development.
5. Ensure beauty advisors adopt and leverage retail technology innovations to elevate the in-store service experience.
6. Support sales-floor standards and visual merchandising: execute visual merchandising flips, maintain neat and organized displays, and ensure timely replenishment of floor inventory.
7. Manage vendor and brand partnerships in-store, coordinating brand trainings and providing feedback on training effectiveness.
8. Coordinate staffing to support service flow and class delivery while maintaining high levels of client service and operational efficiency.

1. Two to four years of experience in a comparable role at a similar-volume retail store, or equivalent internal Sephora experience.
2. Proven ability to recruit, develop and retain store-level leaders and to build high-performing teams.
3. Excellent verbal and written communication skills with demonstrated ability to influence stakeholders at multiple levels.
4. Strong organizational skills with the ability to manage scheduling, reservations and multi-format in-store programming.
5. Able to work in a fragrance-filled environment and to lift and carry up to 50 pounds as required.

1. Client experience management
2. Beauty, skincare and fragrance service operations
3. Team leadership, coaching and development
4. Training design and delivery (orientation and selling model sessions)
5. Staff scheduling and online reservation system management
6. Event and class programming
7. Visual merchandising and sales-floor standards
8. Vendor and brand partnership management
9. Inventory replenishment and stock handling
10. Strong verbal and written communication

Two to four years in a similar store-level management role or equivalent internal experience within a high-volume beauty or retail environment.

High school diploma required; post-secondary education in business, retail management, cosmetology or a related field preferred.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora fosters a fast-paced, creative retail culture that values diversity, artistry and continuous learning. Employees are encouraged to develop commercial and technical skills through structured training, mentorship and hands-on experience within an inclusive team environment.