Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer and a member of the LVMH selective retailing portfolio. The brand is recognized for its curated assortment of prestige cosmetics, a strong omnichannel presence, and a focus on talent development, diversity, and inclusive client experiences.

1. Lead by example to motivate and develop a high-performing store team, setting daily standards for service and sales.
2. Coach, mentor and provide actionable feedback to team members to elevate individual and collective performance.
3. Drive sales through expert client engagement, personalised product recommendations and loyalty program activation.
4. Support onboarding and continuous learning initiatives, ensuring product knowledge and brand standards are maintained.
5. Oversee daily store operations including inventory management, visual merchandising, and adherence to store standards and policies.
6. Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
7. Foster an inclusive, collaborative environment that promotes openness, belonging, and exceptional client experiences.

1. Minimum 2 years of leadership experience in retail, hospitality, or a client-facing service environment; 3+ years preferred.
2. Proven ability to coach and inspire teams to meet and exceed sales goals.
3. Demonstrated excellence in client service and selling, with strong interpersonal and communication skills.
4. Comfortable working in a fast-paced, dynamic retail environment and adapting to shifting priorities.
5. Physically able to lift and carry up to 50 pounds and perform typical retail tasks.
6. Availability for flexible scheduling including nights, weekends and holidays; punctuality and reliable attendance required.

1. Team leadership
2. Coaching and development
3. Client engagement and relationship building
4. Product knowledge and merchandising
5. Inventory management
6. Loyalty program execution
7. Effective communication

At least 2 years of supervisory or leadership experience in retail, hospitality, or a service-oriented environment; preference for candidates with 3+ years of progressive responsibility in sales leadership.

High school diploma or equivalent required; college coursework or degree in business, communications, or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, inclusive workplace that celebrates individual expression and professional growth. The brand emphasizes continuous learning, diversity, and collaborative teams driven by client-centric service.