Richemont Sales Associate (ACT - Academy for Commercial Talent)

Richemont is a global luxury goods group comprising several prestigious maisons across jewellery, watches, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, heritage-driven creativity and long-term career development, offering structured training programs and international mobility within its portfolio of maisons.

1. Deliver exemplary, personalised client service consistent with luxury-brand standards and store KPIs.
2. Progress through the ACT training curriculum to develop product knowledge, clienteling and commercial skills.
3. Drive sales performance by achieving individual and store targets through proactive client acquisition, follow-up and relationship management.
4. Maintain visual merchandising, presentation standards and housekeeping to reflect brand aesthetics.
5. Operate point-of-sale systems and ensure accurate transaction handling, returns and client records.
6. Support inventory processes including receiving, stock replenishment and periodic stock counts.
7. Collaborate with store leadership and colleagues to execute marketing initiatives, events and client appointments.

1. Excellent interpersonal and communication skills with a polished, professional demeanour.
2. Strong customer-focus and ability to build long-term client relationships (clienteling mindset).
3. Flexibility to work retail hours including evenings, weekends and public holidays.
4. Ability to stand for extended periods and to handle light physical tasks associated with store operations.
5. Authorization to work in the United States.

1. Clienteling
2. Luxury retail sales
3. Point-of-sale (POS) systems
4. CRM (client relationship management)
5. Visual merchandising
6. Product knowledge development

Entry-level role within Richemont's ACT programme; no extensive prior experience required. Previous experience in luxury retail or high-end customer service is advantageous but not mandatory.

High school diploma or equivalent required; tertiary education in business, retail or hospitality is advantageous.

Richemont cultivates a culture founded on craftsmanship, discretion and client excellence. The organisation invests in employee development through structured learning paths such as the Academy for Commercial Talent, encouraging cross-brand collaboration and international career progression within its maisons.