Richemont Sales Associate — Academy for Commercial Talent (ACT)

Richemont is a leading Swiss luxury goods group comprising several maisons in jewellery, watchmaking, leather goods and accessories. The group emphasizes artisanal craftsmanship, long-term brand stewardship and a retail network built on personalised client relationships. As an employer, Richemont invests in talent development and boutique-level training to preserve maison heritage while driving contemporary retail excellence.

1. Deliver exceptional, highly personalised client service consistent with luxury house standards; build and maintain client relationships through proactive clienteling.
2. Achieve individual and store sales targets by executing consultative selling techniques and converting high-value opportunities.
3. Participate fully in the ACT training curriculum, assimilating product knowledge across jewellery, watches or leather categories and applying it on the shop floor.
4. Execute immersive merchandising and visual standards to present products with exacting attention to brand guidelines.
5. Operate point-of-sale systems, manage transactions, returns and gift services with discretion and accuracy.
6. Support stock management and inventory controls, including receiving, tagging and loss-prevention procedures.
7. Collaborate with store management and cross-functional teams (e.g., CRM, client services) to support events, client appointments and post‑sales follow-up.

1. Strong interpersonal and communication skills with a service-oriented mindset.
2. Demonstrable passion for luxury goods, craftsmanship and brand storytelling.
3. Ability to learn rapidly in a structured academy environment and translate training into commercial impact.
4. Legal authorization to work in the United States for the duration of employment.
5. Flexible availability including weekends and peak retail periods.

1. Clienteling and relationship management
2. Consultative selling and closing techniques
3. Visual merchandising and product presentation
4. Point-of-sale (POS) operation and cash handling
5. Inventory control and loss-prevention practices
6. Professional phone and appointment management

Entry-level role; prior retail or luxury sales experience is advantageous but not required. Candidates with 0–2 years of customer-facing experience who demonstrate commercial aptitude and a strong interest in luxury are encouraged to apply.

High school diploma or equivalent required; vocational training or coursework in retail, hospitality or luxury brand management is preferred.

Richemont boutiques combine a reverence for artisanal heritage with a high-performance retail culture. Teams operate collaboratively, prioritising client intimacy, rigorous product knowledge and continuous development via structured training programmes such as ACT.