Chanel Client Care Advisor

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Location
SydneyNew South WalesAustralia
Seniority
Junior
Posted
Mar 17, 2026

About Chanel

Chanel is an independent global Maison renowned for haute couture, ready-to-wear, accessories, fragrance, and beauty. The brand is synonymous with refined craftsmanship, strong heritage and a discreet, client-centred approach to luxury. As an employer, Chanel seeks individuals who combine commercial rigour with the elegance and attention to detail expected in high-end retail and client services.

Chanel seeks a Client Care Advisor in Sydney to deliver personalised, multichannel VIP service and clienteling for the Maison.

Role & Responsibilities

  • Deliver personalised, high-touch client service across phone, email, social and in-person channels, prioritising VIP clients and long-term relationships.
  • Manage inbound client enquiries, appointment bookings, product requests and order tracking with speed and discretion.
  • Execute proactive clienteling activities: outreach, follow-ups, viewing arrangements and personalised recommendations to drive loyalty and conversion.
  • Coordinate with boutiques, visual merchandising and logistics teams to ensure seamless reservation, delivery and after-sales experiences.
  • Maintain accurate client records and interaction histories in the CRM; prepare regular reports on client activity and service metrics.
  • Resolve complaints and service issues promptly, escalating complex matters while preserving brand standards and client confidentiality.

Qualifications

  • Polished professional presentation and impeccable discretion in handling high-net-worth clientele.
  • Excellent verbal and written communication skills with refined interpersonal presence.
  • Strong organisational skills with the ability to prioritise multiple client cases simultaneously.
  • Numerical aptitude for order processing, stock enquiries and basic sales reporting.
  • Availability to work flexible retail hours, including evenings and weekends; willingness to support special events.

Skills

Clienteling VIP client management Multichannel communication (phone, email, social) CRM systems After-sales service and complaint resolution Order management and basic sales reporting

Experience

Approximately 2+ years' experience in luxury retail client services, high-end hospitality or boutique customer care, with a demonstrated track record of cultivating long-term client relationships and achieving service-driven sales results.

Education

High school diploma or equivalent required; tertiary qualification in hospitality, retail management, communications or a related discipline preferred.

Workplace

This position is based in Sydney, New South Wales, Australia.

Culture

The workplace reflects Chanel's commitment to craftsmanship, discretion and elevated client service. Teams operate with meticulous attention to detail and a collaborative, mentorship-oriented environment that values refinement, professionalism and continuous development within a global luxury Maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Client Service Associate», «Customer Experience Advisor», «VIP Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.