Retail Experience Manager Luxury Jobs
There are 6 retail experience manager luxury positions currently open.
Sephora
Customer Experience Manager
Sephora seeks a Customer Experience Manager (12–18 months contract) to oversee the success of the sales floor at the St. Bruno location. Reporting to the Store Director, this interim leadership role supervises a team of team leaders, beauty advisors, and consultants, with direct responsibility for training, performance management, and customer satisfaction. The position combines team development, customer feedback response, visual merchandising compliance, and brand partner collaboration to drive store performance and exceed business objectives.
Sephora Customer Experience Manager, interim contract (12–18 months) in St. Bruno, Quebec. Lead team and drive store performance.
Fendi
Retail Activations Specialist
Based at the Rome headquarters within the Retail Excellence & Development Department, this temporary maternity leave cover position oversees all retail activation formats across boutiques and external venues. The specialist manages the global retail activations calendar to drive CRM KPIs—including client recruitment, retention, and upgrade—whilst supporting product launches, events, and collection previews. Responsibilities span in-store experiences, out-of-store local initiatives, trunk shows, fur salons, MTO events, pop-ups, and digital activations, with close coordination across HQ teams and regional zones.
Fendi hiring Retail Activations Specialist in Rome, Italy for maternity cover role. Lead CRM-driven retail activations globally.
Richemont
Store and Events Operations Manager
Vhernier, a distinguished Italian high-jewelry maison within the Richemont group, seeks an experienced Store and Events Operations Manager to define and execute the store design and visual merchandising strategy across all global boutiques and points of sale. This role holds worldwide responsibility for ensuring consistent brand expression and premium customer experience at all retail touchpoints, directly contributing to commercial success and reinforcing Vhernier's distinctive identity in the luxury marketplace.
Store and Events Operations Manager at Vhernier (Milan, Italy) – luxury jewelry retail design and visual merchandising leadership role.
Hermès
In-Store Customer Experience Manager
HERMES (SUISSE) SA seeks an In‑Store Customer Experience Manager in Zurich to lead boutique hospitality, curate events and appointments, oversee after‑sales and drive clienteling and team development. This full‑time, permanent managerial role requires a luxury retail leader with strong digital proficiency and at least six years' experience.
Hermès (Suisse) SA seeks an In‑Store Customer Experience Manager in Zurich to lead boutique hospitality, clienteling and team development.
Sephora
Client Experience Manager
The Client Experience Manager will lead the store 'Stage', coaching Stage Experience Leads and Beauty Advisors to deliver Sephora’s selling model, manage events and resolve client feedback through Medallia. The role partners with store leadership to drive sales, training and visual merchandising standards.
Sephora Canada — Client Experience Manager in North York. Lead the sales floor, coach teams, manage events and resolve client feedback.
Delvaux
Client & Events Manager
This role leads event planning, client relationship management, and retail training strategies for Delvaux boutiques across North America. The successful candidate will develop and execute comprehensive in-store events, trunk shows, and client communication campaigns to drive sales and enhance client engagement while aligning retail activation with merchandising and global brand strategies.
Delvaux Client & Events Manager position in New York City. Lead event planning, CRM strategy, and retail training to drive North American sales for this luxury leather goods house.