Retail Excellence Manager Luxury Jobs
There are 7 retail excellence manager luxury positions currently open.
Montblanc
Retail Operations Manager
Montblanc seeks an experienced Retail Operations Manager to oversee boutique operations across Southeast Asia. The role encompasses operational excellence, project management for store openings and refurbishments, compliance oversight, and customer experience enhancement. The successful candidate will collaborate with Boutique Managers, regional stakeholders, and headquarters teams to drive productivity, maintain service standards, and execute strategic retail initiatives aligned with the Boutique Excellence Portal guidelines.
Montblanc Retail Operations Manager role in Singapore. Lead boutique operations across Southeast Asia, driving excellence and commercial success.
Christian Dior
Retail Development and Training Manager
Parfums Christian Dior seeks a Retail Development and Training Manager to drive sales growth through comprehensive team training, field coaching, and retail operations excellence across Shanghai. The role combines training program development and delivery with hands-on counter coaching, retail management support, and capability building for beauty consultants. This position requires 30% on-counter coaching time and oversees implementation of key retail initiatives including brand service standards, employee specialization development, and mystery shopper improvement programs.
Parfums Christian Dior hiring Retail Development and Training Manager in Shanghai. Lead trainer and field coach driving retail excellence and team capability growth.
Fred
Retail Operations and Performance Manager
FRED seeks a Retail Operations and Performance Manager to drive operational excellence and commercial performance across its retail network in Japan. Reporting to the General Manager and working closely with the Retail Director, this role serves as a key business partner ensuring smooth operations, strong performance, and elevated client experience across all points of sale. The successful candidate will lead continuous improvement of retail processes, tools, and ways of working while supporting strategic projects and maintaining alignment with Maison standards.
FRED Retail Operations and Performance Manager in Tokyo, Japan. Drive operational excellence and commercial performance across luxury retail network. Full-time role.
Officine Panerai
Head of Retail Excellence
Panerai seeks a Head of Retail Excellence to join its headquarters commercial team and lead the execution of retail strategies across the global network. This role oversees operational excellence, coordinates retail-focused training delivery, and drives VIC management to ensure exceptional client experiences. The position involves developing comprehensive retail strategies, standardizing operational procedures, enhancing customer experience, conducting training and development initiatives, and leading cross-functional projects aligned with the Richemont roadmap.
Panerai seeks Head of Retail Excellence in Meyrin, Switzerland to lead retail strategy execution and operational excellence across the global network.
Gucci
Retail Excellence Director
The Retail Excellence Director is a strategic leader responsible for elevating retail experience and driving operational excellence across all customer touchpoints. Overseeing key retail support functions—performance management, store operations, training, product care and aftersales, and store optimization—this role ensures alignment with global strategy while adapting to regional needs. The position drives client experience, commercial results, and brand consistency whilst strengthening store capabilities and supporting decision-making through KPIs and actionable insights.
Gucci seeks a Retail Excellence Director in Milan to lead strategic retail operations, performance management, and training across EMEA. Drive excellence and brand consistency.
Van Cleef & Arpels
Client Experience Manager
Van Cleef & Arpels seeks a Client Experience Manager to lead the development, implementation, and monitoring of retail excellence initiatives across the Maison's Tokyo operations. The role encompasses crafting end-to-end client journeys from boutique experience through post-visit engagement, coordinating cross-functional teams, adapting international guidelines to local market specificities, managing the Client Barometer program, and executing client experience strategies in partnership with headquarters and boutique teams. This position requires strategic thinking, project management expertise, and deep understanding of luxury retail dynamics to drive service excellence and client loyalty.
Van Cleef & Arpels seeks Client Experience Manager in Tokyo to lead retail excellence and enhance customer satisfaction in luxury jewelry boutiques.
Balenciaga
Retail Excellence Manager
Balenciaga seeks a Retail Excellence Manager based in Singapore to drive client engagement and elevate retail performance across Southeast Asia & Oceania. The role involves developing strategies, managing projects, and ensuring alignment with brand standards. Candidates should have 8-10 years of experience in luxury retail management and be fluent in English.
Join Balenciaga in Singapore as a Retail Excellence Manager. Oversee retail performance across Southeast Asia & Oceania, driving client engagement and brand standards.