Retail Excellence Manager Luxury Jobs
There are 8 retail excellence manager luxury positions currently open.
Fred
Retail Operations and Performance Manager
FRED seeks a Retail Operations and Performance Manager to drive operational excellence and commercial performance across its retail network in Japan. Reporting to the General Manager and working closely with the Retail Director, this role serves as a key business partner ensuring smooth operations, strong performance, and elevated client experience across all points of sale. The successful candidate will lead continuous improvement of retail processes, tools, and ways of working while supporting strategic projects and maintaining alignment with Maison standards.
FRED Retail Operations and Performance Manager in Tokyo, Japan. Drive operational excellence and commercial performance across luxury retail network. Full-time role.
Tiffany & Co.
Retail Learning Manager
Tiffany & Co. seeks an experienced Retail Learning Manager to lead the learning function across Australia and New Zealand, driving retail excellence strategy and coaching culture across the store network. Leading a team of Retail Learning Coaches, this role partners with store, market, and regional leadership to identify capability gaps, implement development programs, and ensure consistent delivery of the elevated client experience. The successful candidate will champion Tiffany & Co.'s purpose and values whilst embedding behaviours that strengthen client relationships, selling excellence, and commercial performance.
Tiffany & Co. seeks a Retail Learning Manager for Australia and New Zealand to lead coaching and training across the store network.
Chanel
Retail Service Program Manager
Chanel seeks a seasoned Retail Service Program Manager to lead the development and execution of service excellence initiatives across retail locations in Shanghai. This role oversees the implementation of brand service standards, manages team training and development, and drives continuous improvement through performance analysis and guest feedback integration. The successful candidate will combine strategic vision with operational expertise to elevate guest experience and align local operations with Chanel's global service philosophy.
Chanel Retail Service Program Manager in Shanghai — oversee luxury retail service excellence and guest experience programs.
Richemont
Head of Retail Excellence
This leadership role oversees the strategic direction and operational excellence of the retail division, driving performance across all customer touchpoints and ensuring alignment with the group's luxury standards. The position is based at Richemont's headquarters in Meyrin and requires expertise in multi-brand retail management, customer experience optimization, and organizational development.
Richemont seeks Head of Retail Excellence in Meyrin to lead strategic retail operations and drive organizational excellence across the group's luxury portfolio.
Gucci
Retail Excellence Director
The Retail Excellence Director is a strategic leader responsible for elevating retail experience and driving operational excellence across all customer touchpoints. Overseeing key retail support functions—performance management, store operations, training, product care and aftersales, and store optimization—this role ensures alignment with global strategy while adapting to regional needs. The position drives client experience, commercial results, and brand consistency whilst strengthening store capabilities and supporting decision-making through KPIs and actionable insights.
Gucci seeks a Retail Excellence Director in Milan to lead strategic retail operations, performance management, and training across EMEA. Drive excellence and brand consistency.
Chanel
Senior Manager, Retail Excellence
The Senior Manager, Retail Excellence will lead retail performance and standards for Chanel’s Hong Kong market operations (HKMO), driving KPI improvement, capability building and cross‑functional initiatives to elevate store results and client experience.
Chanel seeks a Senior Manager, Retail Excellence in Hong Kong to lead retail performance, standards and training for the HK market.
Bvlgari
Retail Excellence Manager
The Retail Excellence Manager at Bulgari in Shanghai is responsible for enhancing retail channel performance and operational efficiency. This role involves developing retail strategies, conducting performance analyses, and collaborating with various departments to drive sales and improve store productivity. The position requires fluency in English and Chinese, extensive knowledge of luxury brands, and experience in retail management.
Join Bulgari in Shanghai as a Retail Excellence Manager, driving retail performance and operational efficiency in the luxury fashion sector.
Balenciaga
Retail Excellence Manager
Balenciaga seeks a Retail Excellence Manager based in Singapore to drive client engagement and elevate retail performance across Southeast Asia & Oceania. The role involves developing strategies, managing projects, and ensuring alignment with brand standards. Candidates should have 8-10 years of experience in luxury retail management and be fluent in English.
Join Balenciaga in Singapore as a Retail Excellence Manager. Oversee retail performance across Southeast Asia & Oceania, driving client engagement and brand standards.