Head of Client Experience Luxury Jobs
There are 6 head of client experience luxury positions currently open.
Richemont
Customer Experience Manager
The Customer Experience Manager will define and operationalise the client experience strategy for Richemont in Paris, leading VoC initiatives, CX metrics and cross‑functional programmes to elevate loyalty and service across retail and digital channels.
Richemont — Paris: Customer Experience Manager role to lead CX strategy, VoC and CRM for luxury maisons.
Tiffany & Co.
Director of Client Experience
Lead the client experience, hospitality, Ambassador and Art & Culture pillars at Tiffany & Co.'s Landmark flagship in New York, ensuring seamless, appointment-ready luxury service that supports loyalty and commercial performance.
Tiffany & Co. — Director of Client Experience (The Landmark), New York: lead hospitality, ambassador teams and art & culture to deliver flagship luxury service.
Montblanc
Director of Client Experience
Montblanc is hiring a Director of Client Experience in New York to lead CRM, clienteling and VIP programmes across retail and digital channels. The role will develop omnichannel client strategies, manage a client experience team, and deliver measurable improvements in retention and lifetime value.
Montblanc seeks a Director of Client Experience in New York to lead clienteling, CRM and VIP programmes for the maison.
Hermès
Head of Client Universe
Lead the store’s Client Universe in Dubai, overseeing client experience, after‑sales operations, external relations and in‑store training. The role drives client‑centric standards, team development and VIP activations to strengthen loyalty and service excellence.
Hermès Middle East seeks a Head of Client Universe in Dubai to lead client experience, after‑sales and external relations for the Maison.
Richemont
Client Experience Director
Richemont seeks a Client Experience Director based in New York to define and deliver omnichannel clienteling, VIP programmes and CRM strategy across maisons. The role leads cross-functional teams, sets KPIs, and drives personalized client journeys to increase retention and lifetime value.
Richemont is hiring a Client Experience Director in New York — lead omnichannel clienteling, VIP programmes and CRM for the group's maisons.
Chanel
Top Client Experience Manager
The Top Client Experience Manager will lead VIP clienteling and client experience strategy in Shanghai, coordinating across retail, CRM and events to grow high-value relationships while upholding Chanel’s service standards.
Chanel Shanghai seeks a Top Client Experience Manager to lead VIP clienteling and elevate luxury client service in Shanghai.