Experience Manager Luxury Jobs
There are 9 experience manager luxury positions currently open.
Sephora
Stage Experience Lead
A supervisory role at a Sephora store location in Toronto, responsible for overseeing all sales floor departments (Beauty, Skincare, Fragrance, Haircare) and ensuring the team executes Sephora's selling model with exceptional client service. The Stage Experience Lead directs performance assessments, manages in-store events, coaches team members on client feedback response, and drives sales performance through identifying and developing talented store leaders. This is a full-time, permanent position at a high-volume retail location.
Sephora Stage Experience Lead in Toronto – Full-time supervisory role managing sales floor operations and team development at a high-volume beauty retail location.
Gucci
Manager, Client Events
Gucci seeks a Manager of Client Events to oversee end-to-end planning, operational execution, and performance reporting of client-facing events across the Gucci Americas store network. This role encompasses festivities, store openings, and seasonal launch activations, with accountability for vendor management, budget oversight, cross-functional collaboration, and post-event analysis. The successful candidate will deliver elevated client experiences aligned with Gucci brand standards whilst supporting regional teams with event toolkits and execution best practices.
Gucci Manager, Client Events in New York – oversee luxury event planning, vendor management, and client activations across Americas. $81,000–$90,000 USD annually.
Saks Global
Customer Experience Lead
This role leads the customer experience function, responsible for developing and executing comprehensive strategies that elevate client satisfaction and build lasting loyalty. The Customer Experience Lead directs team efforts, analyzes service metrics, and collaborates across departments to deliver consistently exceptional experiences aligned with luxury hospitality standards.
Customer Experience Lead position in Palm Beach—drive luxury client satisfaction and lead CX strategy.
Richemont
Client Experience & Training Manager
Richemont seeks an experienced Client Experience & Training Manager to lead training initiatives and enhance client engagement across the North East Asia region. This role combines strategic responsibility for staff development and client experience programs with hands-on execution, ensuring consistent service excellence across retail and wholesale touchpoints in a dynamic luxury market.
Richemont Client Experience & Training Manager in Hong Kong SAR — lead luxury retail training and client experience across North East Asia.
Chanel
Experience Analytics Manager
Chanel seeks an experienced Experience Analytics Manager to lead the development and implementation of advanced analytics frameworks that measure and optimize customer experience across retail and digital channels. This strategic role involves analyzing customer journeys, identifying enhancement opportunities, and translating complex data insights into actionable business recommendations for senior leadership in the Seoul market.
Chanel Experience Analytics Manager in Seoul – drive customer insights and omnichannel optimization for luxury retail.
Puig
Client Experience & Education Specialist
Rabanne seeks a Client Experience & Education Specialist to deliver exceptional customer engagement and brand education initiatives. This contract role focuses on enhancing the customer journey, facilitating product knowledge, and fostering meaningful interactions with the brand's clientele.
Rabanne contract position: Client Experience & Education Specialist to drive customer engagement and brand education initiatives.
Sephora
Services Manager, Stores
The Services Manager, Stores leads all services, classes, and events operations at a Sephora retail location, overseeing the Beauty, Skincare, and Fragrance Studio. This role manages daily studio operations, coordinates online reservations, supervises Beauty Advisors, develops team certifications, and maximizes service-driven sales while ensuring an elevated in-store client experience through innovation and strategic event management.
Sephora Canada hiring Services Manager, Stores in Burnaby, BC. Lead beauty studio operations, manage events, and develop teams. CAD$54,800–$68,500 annually.
Saks Global
Brand Experience Manager
The Brand Experience Manager develops and executes strategies to enhance customer engagement and brand perception across all luxury retail touchpoints. This role partners with retail operations, marketing, and creative teams to deliver cohesive brand experiences that drive customer loyalty and elevate the brand narrative in the marketplace.
Brand Experience Manager in Short Hills, NJ. Manage brand experience initiatives and customer engagement strategies for a luxury retailer.
Chanel
Experience Lead
The Experience Lead will define and deliver omnichannel customer journeys for Chanel in Seoul, leading cross‑functional initiatives that connect retail, digital and clienteling to enhance engagement and commercial performance while preserving brand standards.
Chanel in Seoul seeks an Experience Lead to own omnichannel customer journeys and elevate client interactions across retail and digital channels.